2/10 糟糕
Jodie
与配偶出行
2025 年 6 月 28 日
不满意：员工和服务、服务设施、住宿条件和设施
I booked a room for the first night and prepaid. When i checked in and went to my room the keys did not work. After about 30 minutes of going to desk and the the desk clerk coming to attempt to open the door we finally got moved to.anothet room. The room was nice enough. The patio was nice but the neighborung room guests had left a big mess outside from barbecuing. Meat packages, aluminum foil etc..
The next day i wanted to rebook a room. But wanted to switch to a cheaper choice. I booked and paid for it. Realized the wrong dates were booked. I went to the desk where i spoke to the owner to see if i could just switch the days around. He tells me no. I was on a budget sonmy choices were limited . If i cancelled then it would take a week to refund my money. I didnt have enough to pay for another room. I asked if the money i had already paid could be tranfwrred over towards the nicer room instsyed in the first night. Im told no. Im also told that it would be $40 extra for a late checkout or $20 extra for an early check in. Even though i was already a guest in the hotel. At the end if all this i ended up paying $110 for an old ran down room without working air. I asked the manager to please waive the $20 early check in as that was all the money i had left. I needed to eat. He refused. I would never stay here or recommend this hotel to anyone.
Jodie
2025 年 6 月入住 1 晚