Connie was so friendly and helpful. She offered a great upgrade to our stay. We are enjoying it immensely.
Suzanne
2025 年 5 月入住 1 晚
10/10
Everything
Sarah
2025 年 5 月入住 1 晚
10/10
What a wonderful hotel !
Loraine
2025 年 5 月入住 2 晚
8/10
The steakhouse restaurant inside the hotel was poor with servers and food options.
Luis
2025 年 5 月入住 1 晚
8/10
The hotel needs to state that they have gone completely cashless.
Lauren
2025 年 5 月入住 1 晚
10/10
Staying on the Club10 floor was a special treat! I loved the welcome bottle of sparkling wine as well as the water/snacks available in the lobby area. It was also very quiet! Having the balcony overlooking the gulf was so peaceful and relaxing. The resort is really great overall and I truly enjoyed my stay.
Holly
2025 年 5 月入住 4 晚
6/10
The staff was outstanding. Daniela at the front desk and Sharon at Grotto were excellent. The Hotel entrance and lobby are beautiful. We enjoyed the restaurants on the property and the walkable ones.
We paid extra for the Executive room which advertised snacks were available as well as Continental Breakfast. The room was at the top floor but the balconeys are very small. The view was good. The bed was comfortable but the first night we were warm because the patio door leaked and the wind blew in during the night. Our bathroom had an awful smell and we could hear the elevator all night. The snacks were always available which were water bottles, small bags of nuts, and candy. We expected better for the price. Daniela had our door fixed the first day and we slept better that night but the elevator noise and bathroom smell were not pleasant. We were disappointed at the warmth of the pool. Outside temps were mid-80's but the pool is very shallow and not 4' at the deepest as stated. We valet parked our car and it is parked in the front so sustained the salt and bird droppings. The staff were excellent and we never waited long for our car.
Beth
2025 年 5 月入住 2 晚
6/10
Property was stunning. However the room was not. Pictures indicated updates but our floor was outdated, bathroom seemed grimy, and the ac was out in the hall. Given the price room did not reflect this.
Sarah
2025 年 5 月入住 2 晚
10/10
Me encanta
Susana
2025 年 5 月入住 1 晚
10/10
Had a great time! Brandon checked me in and he was amazing, super nice and welcoming!!
Lauren
2025 年 5 月入住 1 晚
10/10
I LOVED my stay at the San Luis!!! I would highly recommend it as an elite destination getaway. The spa was EVERYTHING!!
Valencia
2025 年 5 月入住 2 晚
10/10
Stay was overall excellent
Dane
2025 年 5 月入住 2 晚
10/10
Nice
Jennifer
2025 年 5 月入住 1 晚
10/10
It was nice
Darryl
2025 年 4 月入住 1 晚
10/10
Very beautiful property with great service.
Jessica
2025 年 4 月入住 2 晚
8/10
The hotel is nicely located close to the beach. Parking is easy and plenty of parking spots. Hotel access from the back is convenient.
Luba Alexander
2025 年 5 月入住 1 晚
10/10
Always a pleasant stay.
Frances
2025 年 4 月入住 1 晚
6/10
The property was really nice. They had live music by the lobby.
Not a quit stay. The rooms are definitely not sound proof. We could hear people taking at the other side of our room. We experience people doing pranks by the elevator at the 11th floor at 3am in the morning.
At the pool the bar tender had to close out the tab twice due to “shift change” even though it was the same staff.
We still had a good time at the pool and enjoyed the nice ocean views. :)
Nidia
2025 年 5 月入住 1 晚
10/10
All Staff was very friendly with smile all the time. The pool open after midnight was amazing
Claudia
2025 年 5 月入住 2 晚
10/10
Luv it
Nicholas
2025 年 4 月入住 1 晚
8/10
Only negative was the dining. We ate at Grotto. Very over-priced and the food was below average. Save your money. Not worth it.
Jonathan
2025 年 5 月入住 2 晚
2/10
Old dated rooms, 20 minutes for a drink by the pool, 25 for a starbucks order. Hotel is understaffed and they did not honor the room we reserved upon check in.
Ariana
2025 年 5 月入住 1 晚
8/10
Rooms need to be remodeled. Its was clean but you can tell there were patch job done. Some of our toiletries were not replaced.
Amanda
2025 年 5 月入住 2 晚
10/10
We had a fantastic stay. The staff is well trained and execute on a high level. Everyone smiles, says hello and ask how you're day is going.
greg
2025 年 5 月入住 2 晚
8/10
The people at check in were friendly and helpful. The valets were top notch.