Upon checking in, I was charged $250.00, although the booking stated that the total was $218.50, including taxes. We then proceeded to our assigned room, located in the basement. The entirety of the floor was wet, and the room was humid, which was causing issues for my breath (I have asthma), so much so that my husband went to the front desk to mention. One of the staff came to the room to check the floor. He could not provide a reason for the floor being wet. He then went back to speak with the person at the desk. They decided to move us to a room on the first floor, which was nice of them to do and was better for air quality. When I was checking out at 10:55, I was informed that there was a hold of $655.50 on my card "in case I wanted to be a rock star and skip out without paying or causing damage to the room". My issue with this payment is that I was not informed at time of booking or checking in that this would be charged against my card. I then asked about the refund for the other amount that was charged because of a damage hold, which there was none. I have been in contact with the hotel management yesterday and she first stated that I was charged a different charge from Expedia and that she couldn't do anything about it. I reiterated that the charge through Expedia was $218.50 taxes included. After repeating this twice, she said yes, I was correct. She said that they would put the refund into place. It is now 26 hours later, and four phone calls, and still no refund.