Despite the dated rooms and lobby, the staff was great! They helped me find trails for me and my son, they were friendly and attentive. The cons were that the Glenstone Lodge appears to be the go-to hotel for school trips and sports competitions which made for a lot of noisy evenings. We did go here during Spring Break, so perhaps keep this in mind when planning. It was about a 15-min walk to the shopping area of Gatlinburg, so you don't have to pay the $20 parking fee in the downtown area. Our room, though dated, was clean and had a nice street view. This is the perfect budget hotel for families.