A Mixed Experience
The hotel has a modern and cosy feel and is very clean. The rooms are comfortable, full of character, and well-maintained. However, we found the location challenging as we were traveling with two elderly parents and it was quite a distance from the city centre (30 minute walk). That said, we used Bolt taxis which were convenient and a great price!
The surrounding area is peaceful, but unfortunately, the room soundproofing was poor. We experienced interrupted sleep each night due to noise from the corridors and neighbouring rooms.
While most staff were helpful, the reception team was disappointing. They struggled to answer our questions and appeared unwilling to assist. Our queries were about the local area, airport transfers and heating in the rooms, so nothing too challenging. A notable issue occurred when our pre-arranged airport transfer, booked through the hotel, failed to arrive. After waiting 30 minutes at arrivals, we organised our own taxi from the airport to the hotel and when we informed reception staff, they simply blamed the taxi company.
We didn’t try the breakfast, but the restaurant served good food with good service, albeit from a limited menu. Basic toiletries were provided, but I’d recommend bringing your own shampoo, conditioner, and body lotion.
Overall, the hotel offers a stylish and comfortable stay, but soundproofing, service, and location considerations may impact the experience.