8/10 还可以
Lori
与配偶出行
2025 年 8 月 31 日
满意：清洁度、服务设施、住宿条件和设施
This was our second time staying at the Ameristar. We usually stay at the Grand Z because of the price, however the Ameristar was less expensive than the Grand Z. We like the rooms better at Ameristar, and the location of course. So anyways as we were waiting to be checked in, the staff said “VIP next”. And I looked around and next thing I noticed was a woman coming from my left to the counter. I was like “excuse me” I was next. This setup of VIP’s coming out of no where is unacceptable. I understand you have a club or privileged customers, but the check-in process NEEDS TO BE CHANGED!! Setup ropes like at the airport, First Class and other passengers. And frankly the VIP’s were embarrassed because they knew we were there first and not them. So it made them uncomfortable and the other people waiting in line to be checked in. This is why I gave 3 stars for staff. They were even rude about the whole situation too.
Lori
2025 年 8 月入住 1 晚