Staff were lovely. Rooms were nice and family friendly
Melissa
2024 年 9 月入住 3 晚
2/10 糟糕
Pete
2024 年 8 月 3 日
Pete
2024 年 7 月入住 3 晚
8/10 还可以
Kayla
2024 年 7 月 7 日
满意:住宿条件和设施,清洁度
Kayla
2024 年 7 月入住 4 晚
6/10 一般
Mike
与配偶出行
2024 年 6 月 1 日
不满意:清洁度、服务设施、住宿条件和设施
We had to clean most surfaces as were grimy with food spills/crumbs and greasy. Utensils, crockery had to be washed eg. Cups had ‘tide’ marks, crumbs on chairs, cotton buds under sofa cushions, bin lid filthy. If the room was properly cleaned we would have rated it higher but as a positive the bed was comfortable.
Mike
2024 年 5 月入住 4 晚
6/10 一般
Jason
与配偶出行
2024 年 5 月 2 日
不满意:住宿条件和设施,服务设施
Bins weren't emptied prior to weekend. Patio door difficult to lock. Water leaking in toilet.
Jason
2024 年 4 月入住 16 晚
8/10 还可以
Kelly
2024 年 4 月 1 日
Kelly
2024 年 3 月入住 2 晚
6/10 一般
Martin
商务旅客
2024 年 1 月 22 日
Martin
2024 年 1 月入住 1 晚
2/10 糟糕
Tracey
与家人及幼儿出行
2024 年 1 月 6 日
不满意:清洁度、服务设施、住宿条件和设施
After searching for hotels in Gladstone we chose Highpoint for the pool which looked nice and big on the website, and for onsite restaurant. Upon arrival we went to the pool and found it to be green, filthy dirty full of hoses and unusable. We were very upset as it was extreme heat conditions. We explained we had chosen this hotel because of the advertised pool facility and restaurant. Both of which were not usable. The receptionist was very understanding and agreed that it was unsatisfactory and would be refunded. We then had to search for another hotel and walk to find it. THE HOTEL NOW IS CHARGING US FOR ONE NIGHT STAY! Refusing to refund, ignoring our messages.
Tracey
2023 年 12 月入住 3 晚
8/10 还可以
Henri
商务旅客
2023 年 12 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Food very good, nice quiet restaurant, good rooms, very central
Henri
2023 年 12 月入住 1 晚
4/10 很差
Kellie
2023 年 9 月 14 日
不满意:住宿条件和设施,清洁度
The cooktop was very dirty and not cleaned. And the floor and lounge were disgusting. My clothes, feet and socks were all black and stained from walking around on the filthy carpet and sitting on the couch.
Kellie
2023 年 9 月入住 1 晚
8/10 还可以
Mick
商务旅客
2023 年 9 月 3 日
满意:客房舒适度,清洁度
Mick
2023 年 8 月入住 3 晚
8/10 还可以
Andrea
与家人出行
2023 年 7 月 17 日
满意:住宿条件和设施
The staff were lovely and easy to deal with, unfortunately our room was not clean when we checked in, once we notified front reception they sent someone to fix it.
Andrea
2023 年 7 月入住 3 晚
4/10 很差
James
与家人出行
2023 年 7 月 9 日
不满意:住宿条件和设施,服务设施
Booked for 4 and only had a queen and a single and 2 towels, advised them of error and they made up the sofa bed which was terrible and bought 1 extra towel making 3 in total.
Hot water system was way too small for 4 and ran out all the time.
Power tripped when running the washer and dryer at the same time.
Had to park on the street as not enough parks
very old and run down
James
2023 年 7 月入住 3 晚
6/10 一般
Debra
与配偶出行
2022 年 12 月 22 日
满意:清洁度
It was centrally located the parking was convenient and the staff where welcoming but we had a room facing Coondoon St and the noise from cars going down the street was very loud and the herd of elephant's above us didnt help.
Debra
4/10 很差
Lisa
商务旅客
2022 年 11 月 3 日
不满意:住宿条件和设施,清洁度
Tired property needs an upgrade.
Lisa
8/10 还可以
Craig
商务旅客
2022 年 9 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Good Wifi, restaurant on ground level and other eateries near by. Secure underground parking
Craig
2022 年 9 月入住 2 晚
6/10 一般
Maureen
与配偶出行
2022 年 6 月 7 日
满意:服务设施,清洁度
The staff on reception were very helpful. Unfortunately the room itself smelt very musty. I understand it is not a new building however it definitely needs either a proper carpet clean or replacement. A but much to expect this to be acceptable.