Room was clean and had modern bathroom and adequate furnishings. Close to the shopping centre with plenty of parking available. Friendly staff and breakfast was good as well. No complaints at all and will likely stay there again soon.
zia
2021 年 12 月入住 1 晚
8/10 还可以
Shirley
2021 年 12 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Return Visitor
Having used this hotel previously, we knew the layout and the routine/operation of it.
My Husband described it as 'shabby chique' due to the age/decor within the hotel, stair carpets are badly worn & only service lift working (the guest lift hasn't worked for several years)
We booked with breakfast which was nice albeit attention to detail could have been better via the waitress.
We were greeted 'pleasantly' on several occassions by the numerous reception staff however there was one male receptionist that we felt was abrupt, cheeky and lacking good customer service skills.
I wouldn't hesitate booking again as it was in a good central location for our needs.
We did notice that on the 2nd floor there was a smell of stale cigarette smoke even though the rooms displayed no smoking signs.
Shirley
2021 年 12 月入住 1 晚
4/10 很差
Syed
2021 年 12 月 6 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Need a revamp, dirty rooms.
I asked for a complimentary 2 hours stay on the day of check out but they refused and instead asked for 10£ per hour. Very unprofessional and disappointing. I had to book for another day , so paid extra £31 for the stay. I would want it to be refunded back. The rooms were ok, but lamp shades were full of dust, toilet was full of spider webs. Carpets were dirty.
Syed
2021 年 12 月入住 1 晚
2/10 糟糕
John
2021 年 11 月 29 日
John
2021 年 11 月入住 1 晚
4/10 很差
Paul
2021 年 11 月 29 日
不满意:清洁度、住宿条件和设施、客房舒适度
I’ve heard of shabby chic but this is just shabby
The hotel is so run down it automatically puts you into a negative state of mind immediately. Carpets doors walls stairs everything was ragged torn and at least 40 years old. If I had known the hotel was like this I would never have booked. To cap it off the lift was broken too… and the free breakfast wasn’t available as the receptionist said “I have no idea what is happening with the kitchen. I don’t think anyone is there so there will be no breakfast”
Paul
2021 年 11 月入住 1 晚
8/10 还可以
Stuart
2021 年 11 月 25 日
Stuart
2021 年 11 月入住 1 晚
10/10 超赞
loraine
2021 年 11 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
loraine
2021 年 11 月入住 1 晚
6/10 一般
Thomas
与配偶出行
2021 年 10 月 25 日
满意:清洁度
不满意:员工和服务
Cheap basic hotel . Breakfast server appeared overwhelmed. Self serve continental breakfast empty ( no cutlery, glasses bread , juice all at one time ) . Had to ask for it to be replenished. Quality of cooked breakfast ok . Noted excellent cleaning of tables etc in dining area .
Thomas
2021 年 10 月入住 1 晚
8/10 还可以
Paul
2021 年 10 月 16 日
满意:清洁度、员工和服务、客房舒适度
Was more than happy with the room and hotel for what I paid was good value
Paul
2021 年 10 月入住 11 晚
10/10 超赞
Melissa
2021 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Melissa
2021 年 10 月入住 1 晚
4/10 很差
Alan
2021 年 10 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very old and run down building with poor parking. guys on reception late afternoon and late evening not really friendly.
Bed sheets had marks on them.
Alan
2021 年 10 月入住 1 晚
6/10 一般
真实旅客
2021 年 10 月 3 日
满意:客房舒适度
不满意:清洁度
Reduced rate stay
Experienced a few issues but staff did sort them out promtly and in the end we had a very comfortable night.
First room had not been serviced, second room the TV didn't work but the third was great and recently renovated. A few flies and a puddle from a leaky window. Car park was also unsecured which wasn't well advertised prior to booking.
Overall for the reduced rate paid, we got what we expected.
真实旅客
2021 年 10 月入住 1 晚
10/10 超赞
Kim
2021 年 9 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A good night stay
Although the corridors need upgraded the hotel was very clean and tidy. Our room had been refurbished to a high standard. I was very impressed. Neighbouring room was noisy until 6am however not hotels fault and we didn’t complain. I have recommended this hotel already to friends and family
Kim
2021 年 9 月入住 1 晚
8/10 还可以
Madison
与配偶出行
2021 年 9 月 27 日
满意:员工和服务、服务设施、住宿条件和设施
Good overall experience
Madison
2021 年 9 月入住 1 晚
8/10 还可以
Caroline
与家人出行
2021 年 9 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
All good
We stayed one night, very reasonable, shame that the restaurant and bar have had to shut. Good that some refurbishment is taking place, but generally comfortable and friendly.
Caroline
2021 年 9 月入住 1 晚
6/10 一般
Andrew
2021 年 9 月 18 日
满意:员工和服务
Not as pictured
Hotel itself was pleasant enough. However our room was lacking. The bathroom was not as pictures on the site when booking, seems improvements are ongoing and we had a bathroom with a really ages shower. Cracked tiles and dirty grouting. The shower was fixed..so could not be adjusted.
Bedding was clean however the sheet was too small to properly cover the mattress. Reception staff were very welcoming and helpful.
Andrew
2021 年 9 月入住 3 晚
2/10 糟糕
Gordon
与家人出行
2021 年 9 月 13 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The worst hotel I've ever stayed in.
The Bruce Hotel was filthy and the corridor stank of cigarette smoke. We were booked in for 4 nights but booked out after 2 as we couldn't stand the lack of cleanliness.
Gordon
2021 年 9 月入住 4 晚
8/10 还可以
真实旅客
2021 年 9 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2021 年 9 月入住 2 晚
8/10 还可以
Bob
商务旅客
2021 年 9 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cheap
Comfortable cheap hotel. New owners coming in.
All the doors slam shut
Bob
2021 年 9 月入住 1 晚
8/10 还可以
Paul
2021 年 9 月 8 日
满意:清洁度、员工和服务、客房舒适度
Comfortable bed.
Nice hotel with a comfortablebed, check in staff fantastic. Onsite underground parking is a bit dingy, could do with brightening up and better lighting. Stairs from carpark to reception need new carpeting as very soiled and spoils the overall feel of a nice hotel.
Would I stay again? Yes.
Paul
2021 年 9 月入住 1 晚
10/10 超赞
Gordon
2021 年 9 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gordon
2021 年 9 月入住 2 晚
10/10 超赞
Uzoma
2021 年 9 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
It was comfortable and lovely staff.
Uzoma
2021 年 8 月入住 7 晚
8/10 还可以
真实旅客
与家人出行
2021 年 8 月 31 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Beware of staff very rude
The staff was very rude told us if we didn’t like it go somewhere else,asked where the nearest place to get food from after travelling 11 hours and stuck in traffic to be told google it absolutely won’t be back the lift was disgustingly filthy
真实旅客
2021 年 8 月入住 2 晚
8/10 还可以
Ian
与家人出行
2021 年 8 月 31 日
满意:客房舒适度,员工和服务
Nice for a night or two
Floor we stayed on was nice, however other floors we in reno phase. Limited breakfast, so we didnt have any.
Ian
2021 年 8 月入住 1 晚
10/10 超赞
Raashi
2021 年 8 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing value!!
Amazing value for money! And great grab and go breakfast during Covid times! Perfect location close to all anemities. Thanks for having us ! Staff were all very friendly and helpful!