This was our second visit to the Mansion at Glen Cove. The first time was several years ago, and we were less than impressed at that time. We thought we would give them a second chance, hoping that they were renovating the premises during our first visit and we would find an improvement. Everything was the same as it was the first time. The staff was friendly and helpful--I have no complaint with them. We did not eat there, so I cannot comment on that part of their service. What impressed us so much was the condition of the building itself. It appears run-down. The outside entrance looks like it needs some painting and other TLC. On the inside, the rugs definitely needed to be cleaned, and at least vacuumed! The wallpaper in the main hallway was showing signs of age and wear--some peeling in spots and marking. The hallways for some of the bedroom areas are VERY dark. It makes the hotel look old and run-down. The handicapped bathroom had no vent or fan, the water kept running in the toilet and the sink kept dripping. The bathroom had poor lighting and no vanity to put our things on. Our room also would have benefitted by a new paint job. Finally I would say, the owner and/or management company of the hotel needs to paint and clean hallways and rooms, and install better lighting in hallways. Room plumbing needs to be maintained. The hotel needs a facelift. Considering the price per night of this hotel, I will go to the Holiday Inn next time.