2/10 糟糕
Penny
2025 年 10 月 9 日
不满意：清洁度、员工和服务、住宿条件和设施
The room wasn’t clean in general. It’s not the housekeepings fault for that. On the third day of my stay I got a phone call from the front desk stating that my dogs were barking and that I couldn’t control them. I explained to her that there was a dog that was across the hall that was barking, and my dogs were only reacting to it. If she would’ve looked at how many nights I had already stayed and that there weren’t any pior complaints about my dogs prior to that. Then to say that I couldn’t control the dogs. Myself was just rude and out of line she did apologize to me over the phone later in the day, but only because I called later in the day,to let her know that the other dog from across the hall was barking again, so she would know that it wasn’t my dogs,. That’s when she apologized. She also mentioned to me that she would follow up with me and never did. Then later on in the night, she said that she would follow up with my mom and never did. I feel like it’s very unprofessional and the entire situation made us feel very unwelcome and uncomfortable. I did get an email from someone probably their supervisor saying that they were extremely sorry I had a bad stay, but they didn’t offer me anything in return for that. It’s not that I expect anything to be free, but it just seems strange to a generic apology.
Penny
2025 年 10 月入住 7 晚
