We partially booked this hotel because it's called "Comfort Inn & Suites Glenwood Springs on the River." IT'S NOT ON THE RIVER. The river is behind the Quality Inn that's across the street. We booked a two queen suite for more than $500 for two nights. Well, they stuck us behind the elevator, so it WAS NOT A SUITE! We've staying in bigger rooms that only had a king bed. When we got to our room, the TV didn't work. At first, we thought it might be the batteries in the remote. So, my husband went to the front desk to get batteries. NOPE, that wasn't it. So, he went to the front desk again and the girl said she'd come to our room. Well, she tried it out and decided it might be the Xfinity box. So, she went and got a new one, plugged it in, and left. Well, that didn't work with the remote, so my husband had to call the front desk again to ask for the remote that went with the Xfinity box. By the time the girl brought that, we had wasted 45 minutes of our evening--when we were trying to get ready to leave for dinner. Then when we checked out, the girl at the front desk could not have been any more unfriendly. She didn't ask how our stay was--NOTHING! Just said we owed $10 for parking. WHAT A RIP! We'll stay elsewhere next time we visit Glenwood Springs!