Nice sea view and big room. Just near by the tram station and shopping centre, really convenient.
Miki
8/10 还可以
Ka Wing
与家人出行
2022年06月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ka Wing
2022 年 6 月入住 2 晚
2/10 糟糕
Mark
2025年02月27日
不满意:清洁度、员工和服务、住宿条件和设施
Umm Hi
Don't normally write bad reviews, just never go back.
None of the issues listed below were raised with staff with exception of the faulty room lock. I have however sent a copy of this review to Accorn before publishing.
Now where to start?
- Fire alarm screaming "EMERGENCY EMERGENCY" at 2.00am in the morning. I joined a small group of neighbouring guests and evacuated using the fire stairs. Spoke to attending fire crew and was cleared to re-enter. Concierge and security on the other hand was in complete disarray. Fire drill and training maybe?
- Locked out of room a couple of days later. Locking mechanism needed fresh set of batteries.
- Water leaking from the sealing blocking one entry to the ground floor restaurant.
- Lifts out of order.
- Big stain on the carpet in the outside passage near my door.
- Sliding robe door faulty. Very difficult to open and close.
- Swimming pool open times restricted due to building fascia works.
Mark
2025 年 2 月入住 7 晚
10/10 超赞
Lilly Margaret
2025年02月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked how Novotel is close to beach, tram (light-rail), shops , restaurants etc. Breakfast buffet was really good food was great. Friendly staff.
Lilly Margaret
2025 年 2 月入住 3 晚
10/10 超赞
Fleur Jovy
2025年02月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed my stay at the Novotel. My room had a view of tall buildings in the front, the beach to the right and the canals to the left. Big thanks to the receptionist who greeted me on arrival (can’t remember his name but he’s from Brazil) 🌈
Fleur Jovy
2025 年 2 月入住 2 晚
10/10 超赞
Elarya
2025年02月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property only thing is no parking at site
Elarya
2025 年 2 月入住 3 晚
10/10 超赞
Denise
2025年02月14日
满意:清洁度、员工和服务、住宿条件和设施
Great location, easy check in and out. Perfect stay!
Denise
2025 年 2 月入住 2 晚
10/10 超赞
Lich
2025年02月11日
满意:清洁度、员工和服务、住宿条件和设施
Good location. Love the breakfast buffet.
Lich
2025 年 1 月入住 1 晚
10/10 超赞
Daniel
2025年02月11日
满意:清洁度、员工和服务、住宿条件和设施
Daniel
2025 年 2 月入住 2 晚
10/10 超赞
Samantha Claire
与家人出行
2025年02月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is the second time we’ve stayed here and we love it. It’s affordable and central. The rooms are clean and the staff is very friendly and helpful. The breakfast is also such a great add on especially when travelling with younger kids. Lots of choices and very fresh foods.
Samantha Claire
2025 年 2 月入住 7 晚
10/10 超赞
Mamta rani
2025年02月6日
满意:清洁度、员工和服务、住宿条件和设施
Excellent
Mamta rani
2025 年 2 月入住 4 晚
10/10 超赞
Vesna
2025年01月28日
Great service
Vesna
2025 年 1 月入住 9 晚
4/10 很差
Kusuma,SAN JOSE
2025年01月25日
满意:住宿条件和设施,清洁度
Property doesn't honor any of ur requests. Response is as rude as possible.
Kusuma
2025 年 1 月入住 5 晚
10/10 超赞
Jonathan
2025年01月24日
满意:清洁度
Jonathan
2025 年 1 月入住 5 晚
8/10 还可以
Suman
商务旅客
2025年01月24日
满意:住宿条件和设施
Suman
2025 年 1 月入住 4 晚
6/10 一般
carmela
2025年01月22日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The property and facilities are run down. The pool is in need of a good clean and upgrade with broken concrete and dirty tiles. At least 1 lift was always out of order which was frustrating during peak times. Rooms were cleaned daily however floors were never vacuumed during our stay so there was always sand under your feet which inevitably made it into your bed sheets!! Would also be handy if the hotel supplied some sort of clothes line/portable drying rack to dry swimmers etc. On the upside, the gym facilities were quite good and the breakfast was excellent (although you had to wait a long time to get your omelette as there was only 1 chef cooking them).
carmela
2025 年 1 月入住 9 晚
8/10 还可以
Matthew Sunil
与家人出行
2025年01月21日
满意:员工和服务
-
Matthew Sunil
2025 年 1 月入住 4 晚
8/10 还可以
steve Nathaniel
与家人出行
2025年01月20日
满意:员工和服务,清洁度
Apart from the few painting defects from quite possibly a partial renovation within the room, it was a really nice place to stay, everything in surfers was within walking distance and from the balcony you could drink in the local ambience. The elevators got really busy however and there weresome long waits for a tripup or down to the pool, reception and rooms. Totally reccomend!
steve Nathaniel
2025 年 1 月入住 5 晚
10/10 超赞
takehito
与家人出行
2025年01月19日
满意:清洁度、员工和服务、服务设施
オーシャンビューの部屋は改装済みで景色もとてもよかった。
takehito
2024 年 12 月入住 5 晚
10/10 超赞
Mayez
2025年01月19日
Very good
Mayez
2025 年 1 月入住 2 晚
8/10 还可以
Joseph Hanna,Adelaide
与家人及幼儿出行
2025年01月17日
满意:清洁度、员工和服务、服务设施
Property was great, the best located hotel on surfers. staff friendly, the only bugbear was the elevators. They all didn’t seem to operate efficiently. On peak periods you can be waiting 20 minutes to get one. I had a big delay at checkout trying to get a lift down.
Fortunately the concierge was great and helped out in the situation
Joseph Hanna
2025 年 1 月入住 4 晚
8/10 还可以
John
2025年01月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed 4 nights and everything at the novotel was great from the room to the staff,and location,
Only thing that wasnt great was the shower its a tight fit plus shower head and water flow was not great,
Will definitely stay there again though