2/10 糟糕
Gracie
与配偶出行
2025 年 6 月 26 日
不满意：住宿条件和设施，员工和服务
I am writing to express my deep dissatisfaction with our recent stay. Upon arrival, we discovered that there was no hot water in our cabin. When I contacted the inn to report the issue, I was astonished to be told that we should crawl underneath the cabin ourselves to reset the water heater. I explained that this was not possible.
The staff stated they would call back, but they never did. I had to follow up myself, only to be told that someone could come out the following morning. At that point, I made it clear that this was unacceptable and requested a refund for the night.
In the end, out of necessity, my partner ended up crawling under the cabin to address the issue himself — a situation that was not only inappropriate but also dangerous and deeply disappointing, especially considering a medical condition which affects his left side. We had been traveling all day and visiting Acadia and simply needed access to basic hygiene.
The following day, I once again had to reach out regarding the refund and was told that the inn would only offer a 20% refund now and another 20% if we chose to stay with them again in the future. This response was wholly inadequate given the circumstances. I have never encountered a hospitality establishment that placed the responsibility of resolving a maintenance issue onto its guests — let alone one that involved such an unreasonable and unsafe request.
Gracie
2025 年 6 月入住 1 晚