2/10 糟糕
Dana
与家人出行
2025 年 5 月 9 日
不满意：清洁度、员工和服务、住宿条件和设施
Our keys never worked for the outside door of back building. My dad was there getting ice and he let us in. Tried keys for our room and they didn’t work either and some lady was in our room and told us to get away. When we told front desk, guy didn’t seem too concerned about it and told us the hotel was full. We had to stay somewhere else and he was not accommodating at all. Was charged for my cousins room and should not have been. Called hotel on Monday to tell them we got charged twice. We paid for my daughter’s room and it looked like we got charged for our room. I told them we got charged twice and they argued with me. Disputed on my credit card. I booked all the rooms but I should not have been charged for my cousins room at all, especially because I was with him when he checked in and he gave you his credit card. We will never stay, or should I say attempt to stay here again.
Dana
2025 年 5 月入住 1 晚