Very nice upscale hotel. The staff was very attentive and went out of their way to make sure that your stay is a pleasant experience.
lisa
2025 年 5 月入住 1 晚
8/10 还可以
Timothy
与配偶出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly. Convenient that the hotel has access to the performance center.
Timothy
2025 年 5 月入住 1 晚
2/10 糟糕
Julia
团体旅客
2025 年 5 月 17 日
Rooms were not ready at time of check in and this appeared to be a problem for multiple hotel guests. Once your room was ready, you had to wait in a very long line for a second time to pick up your room key.
Julia
2025 年 5 月入住 1 晚
6/10 一般
Alicia
与家人及幼儿出行
2025 年 5 月 17 日
满意:住宿条件和设施,员工和服务
I did not like that our hotel room was dirty with black mold in the bathroom tile. Carpet dirty. Walls cracking, patches & bubbling. Closet not having a door and there was no microwave. Could hear people talking normally in the room next door.
Alicia
2025 年 5 月入住 1 晚
2/10 糟糕
Erik
与配偶出行
2025 年 5 月 16 日
不满意:员工和服务,清洁度
Check in doesn't start until 4 pm. We got in the long line to check in to our room only to find out our room wasn't ready and we would get a text when it's ready. We were staying because we had a concert my wife and a few women had to get ready in their public bathroom instead of their rooms. We got a text hours later while we were at our concert. We walked back and had to stand in line again to check in. We only got to enjoy our room for a few hours. With no late check out offered. It happened during mother's Day weekend when I was trying to spoil my wife.
Erik
2025 年 5 月入住 1 晚
8/10 还可以
MARGIANA DANIELA
与家人及幼儿出行
2025 年 5 月 12 日
满意:员工和服务,清洁度
THE ROOMS WERE SPACIOUS, BUT I FOUND THE ROOSMA BIT OUTDATED. AND THE SHAMPOO BOTTLE WAS EMPTY.
MARGIANA DANIELA
2025 年 5 月入住 1 晚
6/10 一般
sierra
与配偶出行
2025 年 5 月 12 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Would’ve been 5 stars if we didn’t have to wait 5 hours for our room AFTER check in time. Check in was at 4:00. They said they had no rooms even tho we booked 6 months in advance. Had us pay $350 for our room but wasn’t able to actually get the key until 9:30 at night. Worst customer service experience ever. But the hotel itself was very nice & super clean. Not sure if I would ever go back after that though unfortunately.
sierra
2025 年 5 月入住 1 晚
6/10 一般
Sara
与配偶出行
2025 年 5 月 11 日
满意:清洁度、服务设施、住宿条件和设施
Rooms weren’t ready till 6:30.
Sara
2025 年 5 月入住 1 晚
4/10 很差
Sarah,Carleton
与家人及幼儿出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We checked in at 4 to be told rooms where not ready and had to wait till after 6:30 pm for our room to be ready, and parking was a mess had to pay $48 dollars to park for less then 24 hours
Hotel is beautiful but to have us wait and not give us a discount is outrageous
Sarah
2025 年 5 月入住 1 晚
10/10 超赞
Anita
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I seemed to be there on the busiest weekend of the year! Even so, the desk staff was kind and accommodating. The room was clean and the view was spectacular!
Anita
2025 年 5 月入住 1 晚
10/10 超赞
Donaldo
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Best restaurant on 27ty floor food was amazing too
Donaldo
2025 年 5 月入住 1 晚
10/10 超赞
Leena
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Ashland (sp?) was incredibly helpful, patient, and kind at check-in. Wonderful service all around!
Leena
2025 年 5 月入住 1 晚
2/10 糟糕
Annalee
与配偶出行
2025 年 5 月 11 日
Got there at 4 and they told us no rooms were ready, we waited until almost 6 to get a room and they claimed all they could offer us was a $30 gift card. Absolutely ridiculous.
Annalee
2025 年 5 月入住 1 晚
10/10 超赞
Nick
与家人出行
2025 年 5 月 10 日
满意:服务设施
Great experience!
!
Nick
2025 年 5 月入住 1 晚
4/10 很差
Mark,Norton Shores
商务旅客
2025 年 5 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Old property in need of a renovation
Mark
2025 年 4 月入住 1 晚
10/10 超赞
Edith
与配偶出行
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and had lots of room. Amazing view. We loved that there was the tunnel to Van Andel as we were visiting for a concert and it happened to be raining that night.
Edith
2025 年 3 月入住 1 晚
10/10 超赞
paul
与家人出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very nice and fancy
paul
2025 年 5 月入住 1 晚
10/10 超赞
Deborah
与家人出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Amway is so elegant The beds and pillows are exceptionally comfortable
Deborah
2025 年 5 月入住 1 晚
10/10 超赞
Roshelle
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Roshelle
2025 年 5 月入住 1 晚
10/10 超赞
Krystalyn
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and experience!
Krystalyn
2025 年 5 月入住 1 晚
10/10 超赞
Natalie
商务旅客
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施
Loved our stay!!
Natalie
2025 年 4 月入住 1 晚
10/10 超赞
Cari
与配偶出行
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful hotel! Rooms were clean. Beds were very comfy and pillows amazing. Food at The Kitchen was tasty. There are great restaurants within walking distance, too. The Skywalk from the hotel was convenient for getting to Van Andel and we were surprised how many things you could access from it. We will definitely be back to this hotel!