2/10 糟糕
James
与家人出行
2025 年 8 月 4 日
不满意：员工和服务
During my recent stay, the hotel’s air conditioning was not functioning properly. Despite running the unit all night, the room never cooled below 76°F, making the stay extremely uncomfortable.
Additionally, although I prepaid for the reservation through Expedia, the hotel requested a credit card for incidentals. The next day, I discovered multiple unexpected charges on my card, totaling over $700. My credit card was frozen due to suspected fraud. When I contacted the hotel, they apologized and claimed it was a mistake, assuring me it had been corrected. However, later that same day, they charged my card again—and the next day, they added another $400 in charges.
When I called for assistance, I was told a manager would return my call, but no one ever did. I eventually had to escalate the issue to the hotel’s corporate office. I’m still in the process of disputing the charges and recovering my money.
This experience was extremely stressful, and I’m requesting Expedia’s assistance in resolving these issues and ensuring this doesn’t happen to other travelers.
James
2025 年 7 月入住 1 晚