The staff wasn’t overly concerned about our check-in until I asked for help but that wasn’t that unpleasant however, they gave us a dirty room which hadn’t been cleaned by 4pm? Furthermore, when the staff tried to figure out what was happening they didn’t ask me anything and gave me a room that was already occupied and after that first impression I couldn’t help rechecking if they new room was dirty. Other then the rocky unpleasant experience things did get better and the Home 2 experience seems relatively quiet which is great for our autistic son. I’d give this Hotel another chance to improve there customer service and not that it matters but the girls at check out seemed inexperienced in customer support especially person to person
David
2025 年 5 月入住 1 晚
10/10
It was very welcoming
Taylor
2025 年 5 月入住 4 晚
10/10
My room was beyond what I expected. The pool was nice and warm my kids enjoyed it very much as did I.
Charmaine
2025 年 5 月入住 1 晚
10/10
Temilade
2025 年 4 月入住 2 晚
10/10
Our shower head does not work and there was no hot water in the middle of the day.
I would expect more from a place of this caliber.
B
2025 年 4 月入住 1 晚
8/10
Janine
2025 年 1 月入住 1 晚
8/10
Victoria
2025 年 4 月入住 2 晚
10/10
Very clean comfortable rooms!
jesse
2025 年 3 月入住 2 晚
10/10
Great place and great location
Erik
2025 年 4 月入住 4 晚
10/10
Always love staying at this property when visiting Grand Rapids.
Julie
2025 年 4 月入住 1 晚
8/10
Holly
2025 年 4 月入住 1 晚
10/10
The rooms at this hotel are fantastic! The kitchenette i
Tara
2025 年 3 月入住 1 晚
10/10
Stephanie
2025 年 3 月入住 1 晚
10/10
Michele
2025 年 3 月入住 1 晚
10/10
The staff are fantastic.
Jared
2025 年 3 月入住 1 晚
2/10
Didn’t have clean towels to give us to wash up with and offered towels from the pool ! Didn’t state they don’t freshen up room after 2 nights of stay ! Staff totally rude ! Fixtures and door was damaged ! Would never stay here again ! They should not be apart of Hilton!
Leonica
2025 年 3 月入住 2 晚
10/10
Clean, new decor, nice extras such as breakfast and all day coffee. Staff super friendly and helpful!
Maggie
2025 年 3 月入住 1 晚
10/10
David
2025 年 2 月入住 1 晚
10/10
Austin
2025 年 2 月入住 2 晚
10/10
Frederick
2024 年 10 月入住 2 晚
2/10
My check in was at 3:00. When I arrived at 3:40 they told me the room was not ready. They then put me in a different and cheaper room than what I paid for. I had to go back down to the desk and then had to wait another half hour to get into a different room. I waited a total of two hours after my check in before I was able to get into a room. Not happy and would like a refund.