The elevator only half way worked and there was stains all over the beds the blankets the showe curtain had red stains you had to move the microwave to use it because it was tucked away in a spot that wouldn’t reach an outlet and it looked very sketchy all around the hotel
Tyana
2025 年 3 月入住 1 晚
10/10 超赞
Eric
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Amazing customer service
Eric
2025 年 5 月入住 1 晚
8/10 还可以
James
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Close to my daughters house.
James
2025 年 5 月入住 1 晚
8/10 还可以
Eleazar
2025 年 5 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Eleazar
2025 年 5 月入住 5 晚
6/10 一般
De-Lonte
2025 年 5 月 17 日
I didn’t get the room I paid for
De-Lonte
2025 年 5 月入住 1 晚
2/10 糟糕
Timothy
与家人出行
2025 年 5 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施
Everything was pretty dirty and in disrepair. The pool and restaurant were closed for cleaning or renovations or whatever and had been for awhile despite the website advertising a pool and restaurant. Tried to reserve a suite beforehand but was told rooms were decided at check in. Tried 3 new room keys up and down a barely working one elevator and finally had to just switch rooms. Needed more pillows as my wife has scoliosis and requires them to sleep well and was brought dirty couch bolster type pillows with no pillow cases. At least they tried and staff was not rude just under trained and not enough resources.
Timothy
2025 年 4 月入住 2 晚
8/10 还可以
Tina
2025 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Loved that it was just off the freeway and easy to find. The lady at the front desk for my check in was absolutely amazing and accommodating of my unplanned early arrival and got us into a first floor room.
I didn’t like the dirty looking carpet, or the shower head. Both are Very outdated and needs replaced.
Tina
2025 年 5 月入住 1 晚
8/10 还可以
Michelle
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall, a nice location close to downtown Grand Rapids . A very comfortable bed. Also, the chairs in the room were comfortable too. Lots of parking, good coffee cafes are 5 min drive away. We recommend field and fire. There was a nice pool but the gym did not have any upright spin cycles. The room rate made this a pleasant hotel and great value.
Michelle
2025 年 5 月入住 2 晚
6/10 一般
Jakayla
团体旅客, 商务旅客
2025 年 5 月 13 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Easy check in
Jakayla
2025 年 4 月入住 2 晚
8/10 还可以
Edward
2025 年 5 月 12 日
满意:员工和服务
It needs a little love
Edward
2025 年 5 月入住 1 晚
6/10 一般
Koya
2025 年 5 月 12 日
不满意:清洁度、服务设施、住宿条件和设施
The room could be cleaner. Floor was not vacuumed and there there was a sweaty oily body print on the wall next to the bed. I had to wear shoes in the room.
Koya
2025 年 5 月入住 1 晚
10/10 超赞
Rafael
2025 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Thank you
Rafael
2025 年 5 月入住 1 晚
2/10 糟糕
Peter
2025 年 5 月 11 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peter
2025 年 4 月入住 3 晚
8/10 还可以
Connie
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check-in
Connie
2025 年 4 月入住 1 晚
8/10 还可以
Roger
2025 年 5 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Over
Roger
2025 年 5 月入住 1 晚
2/10 糟糕
Ti
2025 年 5 月 10 日
不满意:服务设施
Our room smells like urine. It’s disgusting
Ti
2025 年 5 月入住 1 晚
2/10 糟糕
Shawn
商务旅客
2025 年 5 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not one time did we see a housekeeper every day went gor our own towels and trash bags sat trash in hall way never picked it and we were there 3 days
Shawn
2025 年 5 月入住 3 晚
6/10 一般
Star
与配偶出行
2025 年 5 月 8 日
满意:员工和服务
Had small bugs in my room and then got switched to different room which was a little better
Star
2025 年 5 月入住 1 晚
4/10 很差
Roxanne
与配偶出行
2025 年 5 月 5 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Advertising a restaurant. Its actually closed. Not just for the day. Its closed for the foreseeable future. They need to stop advertising this.
Roxanne
2025 年 5 月入住 1 晚
6/10 一般
Frank
团体旅客
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean and comfortable.
I was expecting a warm breakfast but kitchen under repair.
Frank
2025 年 5 月入住 2 晚
10/10 超赞
Christopher
与配偶出行
2025 年 5 月 4 日
满意:服务设施
I liked that they were able to accommodate my wife and I on short notice
Christopher
2025 年 5 月入住 1 晚
6/10 一般
Drake
与配偶出行
2025 年 5 月 3 日
满意:员工和服务,清洁度
The restaurant inside was under construction which was unfortunate.
Drake
2025 年 5 月入住 2 晚
2/10 糟糕
Sarah
与家人出行
2025 年 5 月 3 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
This is the type of hotel that hides cameras secretly in the bathroom. Meth heads outside. Not secure. Not clean. We reserved lake view. What we got was HVAC view. Hotel could not accommodate and stated no lake view rooms were left, however the acting supervisor stated we are not guaranteed the rooms we book on third party sites such as Expedia.
Sarah
2025 年 5 月入住 1 晚
2/10 糟糕
Naomi
与配偶出行
2025 年 5 月 2 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was kind but not helpful. We checked into our room with two queen beds when I originally booked the king room. They said they ran out of king rooms even though only two of the seven floors were being semi occupied. They called it an upgrade and “wouldn’t charge us more” even though the queen rooms are less money, so again, not an upgrade. The room was dirty. There was hair all over the bathroom and on the shower walls. The shower head made a terrible screeching noise, probably because it was being held together by a literal hair tie with hair still tangled in it. The bed sheets and pillows smelled like they hadn’t been washed, the duvet did not have a cover and was visibly dirty with a bright pink substance that we also noticed was on the ceiling above the bed. The lobby smelled heavily of cigarettes and there was cigarette butts inside of the stairwell. The walls are paper thin and since they grouped everybody who was staying there onto two floors, we could hear everything all night and day from the other guests. The other reviews seem to have a common theme and it looks like we won’t be able to get our money back. We won’t be back.