6/10
I’m a Federal Event Coordinator. My job is to review hotels. I drove my terminally ill husband for 8-hrs to see his family before his death. He has cancer, bound to a wheel chair and on oxygen 24/7. He is somewhat deaf. At check-in I told the staff that our end of the hall smelled of cigarettes. The ppl in the room next to ours were smokers. When I walked our dog, I could see them smoking thru their open window. My husband smokes very little and I pushed him outside in his wheelchair. Once when I went for breakfast, he said he had opened our window to smoke only once. I apologized to the desk clerk and she said no problem. Our end of the hall wreaked of smoke. It appeared that the smokers next door had complained that it was from our room. On check-out, when I returned the key, the manager rudely talked down to me about the complaint and charged an additional $250.00. Also the $50.00 hold was never removed. The other staff members were very courteous.
Sharon
2025 年 5 月入住 4 晚