05/09/2025 - SO SURPRISINGLY DISAPPOINTED!! Maybe it was a combination of the brand name, photos and my prior experience with the chain, but boy was I not expecting the poor experience we got here for the price point. This hotel was built in 2019, a short 6 years ago so to have as many issues as it presented with was mind boggling to me.
Upon arrival we felt pretty good. Front desk staff was courteous enough. We traveled with elderly parents, arrived at 1:30PM, asked if rooms were ready and if so, could we check-in early. The young lady at the counter said “sure, you can check in early for $30 extra per room”…first red flag. Because the weather was nice, we decided to take advantage of the two wrought iron benches directly outside the entrance until the 3:00PM check-in time.
The furniture in the lobby looked decent enough from afar but once you got up on it you can tell immediately that upholstery cleaning was not a priority here. Regular maintenance can take furniture a long way.
I pray that I’ve been a decent enough human being to be going to heaven because if there was an elevator to hell this must be what it feels like. It continues to have the moving pads up on the inside and the way that thing loudly banged & shook as if it slammed into something on each passing floor was crazy, and it bounced & shuttered each time you got to the ground level, you sort of held your breath for a few seconds hoping that once it settled the damn doors would open, jeeez. There was no wa