I booked online & the hotel who informed me there was no booking
Please refund me in full
LP
2025 年 5 月入住 1 晚
10/10 超赞
Camille
团体旅客
2025 年 5 月 2 日
满意:员工和服务,清洁度
The stay was absolutely lovely had no problems with staff or the area. Shopping and food friendly had a smooth going would highly recommend
Camille
2025 年 4 月入住 5 晚
6/10 一般
Rachael
与配偶出行
2025 年 4 月 22 日
满意:服务设施,清洁度
Hotel is in a walkable part of town for food and shopping. This is not on the beach its a 18 minute walk to the beach or you can wait for the beach shuttle that runs pretty much on a schedule so timing is key for that option. The room is OK. Clean and was convenient with the mini fridge, microwave, and the balcony. The shower was the worst ever in room 235! We had them check it multiple times but never resolved. It would go hot to cold and back and forth and the water pressure was a trickle. The breakfast was limited and sometimes slow service or out of things. The lunch buffet at the resort on the beach was great on Easter Sunday but it was expensive at $50 usd/person. The resort was pretty clean, the plants and grounds were very pretty and they seemed more environmentally conscious with reusable items & lack of plastic. The resort was just OK in comparison to others we have visited.
Rachael
2025 年 4 月入住 7 晚
6/10 一般
Barbara
团体旅客
2025 年 4 月 20 日
不满意:住宿条件和设施
The property wasn't what I expected. Looked different from what I saw online
Barbara
2025 年 4 月入住 1 晚
6/10 一般
Lisa-Marie
商务旅客
2025 年 4 月 19 日
Large property. Good for families.
Lisa-Marie
2025 年 3 月入住 2 晚
6/10 一般
Kofi,Haymarket
团体旅客
2025 年 4 月 18 日
满意:住宿条件和设施,清洁度
Rooms were clean and staff was nice. We decided to extend our stay for 2 more days and the hotel did not handle it well at all.
Kofi
2025 年 4 月入住 5 晚
8/10 还可以
Lenius
2025 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience
Lenius
2025 年 1 月入住 1 晚
10/10 超赞
Lenius
2025 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My overall experience was good
Lenius
2025 年 1 月入住 3 晚
10/10 超赞
Denise Andrea
与配偶出行
2025 年 4 月 13 日
The general manager was a gem and assisted me with addressing my reservation disappointments.The staff were not accommodating and gave a lot of push back. However the General manager understood and assisted me with addressing my concerns and approved me a refund on my next 4 days. I then booked for the Bay Gardens Resort and Spa location, which cost us 3x the amount. Be aware! Unfortunately the Three Bay Gardens accommodations, share the same Expedia pictures- the pictures reflect Bay Gardens Resort and Spa. I booked the Bay Gardens Hotel based on pictures posted on the site not understanding the pictures represented the sister facility Bay Garden Resort and Spa location. This is a major misrepresentation and our new booking cost 3x as much because of that fact. Make sure you book the Bay Gardens Resort and Spa if the pictures reflect what you are looking for.
Denise Andrea
2025 年 4 月入住 5 晚
6/10 一般
ajani
2025 年 4 月 13 日
满意:住宿条件和设施,员工和服务
Had a wonderful time
ajani
2025 年 4 月入住 2 晚
6/10 一般
Dalia
2025 年 4 月 10 日
满意:员工和服务
不满意:服务设施
The staff and food at Bay Gardens Hotel were lovely, very polite and accommodating - food was tasty and always prepared in quick time. The room however was very small, smelt old and dusty. Bathroom could use some work and also the floor tiles could use an upgrade along with the furniture. Pretty average hotel, wouldn't recommend if you're going to stay for long periods
Dalia
2025 年 4 月入住 3 晚
8/10 还可以
Jane
与家人出行, 商务旅客
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is beautiful and very well kept
Jane
2025 年 4 月入住 2 晚
6/10 一般
Duran
2025 年 4 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Good location near shopping area , easy access to taxis , friendly helpful staff
Duran
2025 年 3 月入住 4 晚
2/10 糟糕
Daisy
与家人出行
2025 年 4 月 7 日
满意:清洁度
不满意:员工和服务
This property is in a good location however the staff is horrible. They are not informative and extremely rude.
Daisy
2025 年 3 月入住 4 晚
6/10 一般
Heather
商务旅客
2025 年 4 月 6 日
满意:清洁度、服务设施、住宿条件和设施
The property has nice gardens, pools, and buffet in a good location. Generally, staff members were friendly. Making changes to the booking was a major challenge.
Heather
2025 年 3 月入住 2 晚
8/10 还可以
Christina
与配偶出行
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in is very late but we were able to leave our cases and explore. Very close to the mall and the Marina. Staff were friendly and welcoming. Room was pleasant and facing the pool. The bath area is a bit worn but ok. The beds by the pool could do with updating which seemed to be happening the day before I left. Shame you have to go to the other hotel just for drinks when lounging by the pool. Entertainment is lacking unfortunately.
Christina
2025 年 3 月入住 1 晚
8/10 还可以
Sulaika
2025 年 4 月 3 日
满意:住宿条件和设施
Friendly staff
Sulaika
2025 年 3 月入住 1 晚
6/10 一般
Kalene
与家人出行, 团体旅客
2025 年 4 月 3 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The property was nice. But staying at the bay gardens hotel you have to take a shuttle to the resort for beach access. The front desk staff was very nice and accommodating. But the restaurant staff where not friendly at all and the service took for ever i ended up getting up and leaving at dinner one night after waiting over an hour for someone to greet us. Going back to st. Lucia i dont think i will return to the hotel.
Kalene
2025 年 3 月入住 6 晚
6/10 一般
Lenius
2025 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Apart from the rudeness of front staff management. The Wi-Fi sucked
Lenius
2025 年 1 月入住 3 晚
8/10 还可以
Charles F Eaton
与配偶出行
2025 年 4 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Great location, reliable beach shuttle.
Charles F Eaton
2025 年 3 月入住 3 晚
4/10 很差
Christophe
2025 年 4 月 1 日
不满意:住宿条件和设施
Christophe
2025 年 3 月入住 7 晚
8/10 还可以
mary
与配偶出行
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great atmosphere, friendly and welcoming staff. Great location easy access to shops, buses and beaches.
Shuttle bus service was free