2/10
I booked this property so we would have somewhere to stay right before we left town to move across country (military move) while we had our move-out inspection of our house. Our orders to move were canceled the day before our reservation so we were unable to move out of our house and could not move. I called to cancel and get a refund since it was out of our hands. Hotel staff said I had to go through Expedia for the refund. Expedia said they had to get permission from the hotel. Over a WEEK of back and forth every day with Expedia, the hotel did everything in their power to ignore Expedia’s attempts to contact them to confirm this refund so they could keep my money. Even a 50% refund would have been better than nothing. Will never recommend anyone staying here and if you do, you better hope there’s no emergency or out-of-your-hands cancellations that come up.
Amber
2025 年 5 月入住 2 晚