2/10 糟糕
Marco，MURRIETA
与配偶出行, 商务旅客
2025 年 8 月 27 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Being handicapped and was forcced (with help) up 4 flights of stairs, no railing in shower for safty reasons, road to property is horrendous and very ticht dirt road, they failed to mention this is not a disabled friendly (or to any code) for the majority of disabled folks, was promissed a wonderland VIP (condo) and although the view was nice thats ALLthis motel offered, VERY FAR FROM ANYTHING! Rules on when you can arrive and leave, and there were no utensils (even plastic) as this was marketed as a fully furnished unit. NO AC and unit has a hot musky/ Moldy scent due to the lack of ventilation, felt like we got the bait and switch as we were tranfered to a crappier moted that was infested with mosquitoes (thats normal if the hotes has screens) but the quarter size sewer roaches and sewer rates running all over the front of the property made us feel as if this place is disease prone. We ended up with roches and mosquitoes daily but the 16 onch rat was our clue to just throw the towl in. We tried to cancel an we paid for a VIP room and the only thing we were offered was a transfer to a varment infested moted that was 5 times cheaper and no refund for the difference. We were also screwed on parkingg payinf almost 30 dlls a day because parking thete is not a thing. Looking to report to Guanaguato's board of tuorism as this is not acceptable coniitions for humans and will probability end up with a disease infested virus that can easly be transferred by rats ir mosquitoes. SAD
Marco
2025 年 8 月入住 6 晚