Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.
Chelsy
2024 年 6 月入住 2 晚
2/10 糟糕
Wai Ling
团体旅客
2024 年 6 月 2 日
不满意:住宿条件和设施,员工和服务
I requested the room not at the end of corridor, but they gave me the room not as my requested!
Centrally located at CBD with easy access.
Rooms are large, quiet clean and tidy.
Good Variety of food served for breakfast and good variety of wines at lounge.
Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
Eric
2023 年 12 月入住 1 晚
6/10 一般
KA LOK roy
商务旅客
2023 年 12 月 19 日
满意:员工和服务
KA LOK roy
2023 年 12 月入住 1 晚
10/10 超赞
Lu
与家人出行
2023 年 11 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
服務周到
Lu
2023 年 11 月入住 1 晚
10/10 超赞
Kun Chu
商务旅客
2023 年 11 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kun Chu
2023 年 10 月入住 3 晚
10/10 超赞
Chun Chuen
2023 年 11 月 1 日
Chun Chuen
2023 年 10 月入住 1 晚
10/10 超赞
leung kit johnny
2023 年 10 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
leung kit johnny
2023 年 10 月入住 1 晚
10/10 超赞
Hau Kar
团体旅客
2023 年 8 月 16 日
满意:服务设施
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair
Hau Kar
2023 年 8 月入住 1 晚
10/10 超赞
Hau Kar
团体旅客
2023 年 8 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room clean n spacious , club floor facility is too small , food quite limited in selection