Most of them don't speak English, very difficult to communicate with them!
Michael
2023 年 10 月入住 2 晚
8/10
The hotel is very nice comfortable and very nice
Washington
2025 年 5 月入住 2 晚
10/10
wilman
2025 年 5 月入住 1 晚
10/10
ruben
2025 年 4 月入住 5 晚
2/10
We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD.
When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge.
They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix.
Watch out!! they will do anything to scam you, and the check in procedure is verry slow!
No AC/ they charge you for stuff you did not consume!
We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day.
Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom.
Another family member’s door was not working.
Sonildo
2025 年 4 月入住 3 晚
2/10
We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD.
When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge.
They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix.
Watch out!! they will do anything to scam you, and the check in procedure is verry slow!
No AC/ they charge you for stuff you did not consume!
We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day.
Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom.
Another family member’s door was not working.
Sonildo
2025 年 4 月入住 3 晚
2/10
We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD.
When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge.
They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix.
Watch out!! they will do anything to scam you, and the check in procedure is verry slow!
No AC/ they charge you for stuff you did not consume!
We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day.
Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom.
Another family member’s door was not working.
Sonildo
2025 年 4 月入住 3 晚
2/10
We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD.
When I where jet skiing one of the plastic bumper of the jet ski fall off and i pick it up and honestly told the one in charge.
They immediately told me that i have to pay and was not interested how it happens. the bumper was not secured well, and maybe was already damage or loose from previous activities. front desk charge me 100usd for something that cost less than 10 $ USD to fix.
Watch out!! they will do anything to scam you, and the check in procedure is verry slow!
Sonildo
2025 年 4 月入住 3 晚
6/10
Rafael
2025 年 4 月入住 1 晚
10/10
Los hospede ahy a mis tios ... una pareja de casados mi tio ingenieri y mi tia retirada les facinooo quedaron encantados me dijeron que tenia que ir alla y quedarme en ese hotel que es una maravilla y me dijeron que las camas comodisimas la ubicacion excelente el servicio A 1 sincerqmente me siento feliz y algun dia concere guatape y las instalaciones del hotel me dijeron que en limpiezaaa era exteemedamente limpio y la vista tuvieron una vista hermosaaaaa lo recomiendo el lugar .
Yo soy de new jersey 🇺🇸 espero pronto conocer por alla bello lugar .
johana
2025 年 4 月入住 3 晚
10/10
Good location beautiful hotel near turístic areas, need to get door locks in room for kids safety and keep up maintenance in showers
The shut in the halls need to have lock so kids don’t throw selves in there
Food was good
Front desk staff very nice
monica
2025 年 4 月入住 1 晚
10/10
Excelente ubicacion para escoger una habitacion con vista al Peñon. Tambien tomar la oferta de Dieta Completa. Las comidas son ricas. Y no te puedes ir sin tomar el Yate Majestic para que comas a bordo de ese hermoso yate mientras te pasean por el embalse. La experiencia fue inolvidable!!
Rafael
2025 年 3 月入住 1 晚
6/10
No ac no fan
Walter
2025 年 3 月入住 2 晚
8/10
Dario
2024 年 12 月入住 1 晚
10/10
I love it
Osvaldo
2025 年 2 月入住 2 晚
8/10
The hotel was located walking distance from the Piedra El Peñol and a very short tuk tuk ride to the town center. The rooms are spacious, comfortable, and clean and the multiple pools and facilities are fantastic. The restaurant food is also very good. The hotel is nonetheless located right on the main road and right next to a heliport and there is so much noise all day! We had trouble sleeping at night from all the cars driving by and honking (customary in Colombia) and were woken up before dawn by huge trucks and during the day helicopters loudly flew over our heads. While this hotel ticks off all the boxes of a fantastic stay, I would not recommend it for light sleepers due to the level of constant noise day and night. We unfortunately would also not return as our young boys and us left exhausted from the lack of sleep. Thank you though to the wonderful staff for their assistance in making us feel welcomed and taken care of - the location is unfortunately their biggest downfall.
Zoe
2025 年 2 月入住 2 晚
10/10
Very friendly, close to everything, food was very good & place was clean
Kenya
2025 年 2 月入住 3 晚
8/10
Mark
2025 年 2 月入住 2 晚
10/10
Great
STEVEN
2025 年 2 月入住 2 晚
6/10
Paola
2025 年 2 月入住 2 晚
2/10
Byron
2025 年 2 月入住 1 晚
10/10
I will want a come back
Victor
2025 年 1 月入住 1 晚
8/10
Overall was excellent. On my first day arrival slipped on wet steps and drained my ankle badly . The Guatapé is beautiful and relaxing area . Unfortunately two helicopter companies caused daily disturbing noise pollution. I wrote to the hotel manager
Alireza
2025 年 1 月入住 5 晚
10/10
It was my first time in the area with my family and we absolutely loved it. Everything what was mentioned during the booking was there and more. Service was excellent in all areas of the Hotel. Big Thank you to Danilo one of the servers going above and beyond everytime we were around