My only real problem was that the staff member who checked me in was extremely rude. I booked my 13 night stay (total $1,400 and change) about 24 hours in advance, because I got notice of a family death and had to come to town quickly. When I checked in, the woman at the counter was jarringly cold as she collected my payment, and when I explained the circumstances and asked if I could check out one day earlier, she could literally only say "you have to call Expedia", and then refused to engage further when I said I had already checked with Expedia (whose chatbot said I needed to talk to the hotel). I understand there could be cultural differences (I believe the person in question is from Eastern Europe) and that business owners will often hold a grudge against people who book through a third party (while still listing with those very third parties). I'm also not the type of person who believes patronizing a business entitles me to the emotional lives of its employees. But I do believe businesses should try to meet the customer's needs (especially one who just dropped a sizable booking on a room that would have surely been empty for most of those nights), and this kind of inhuman, give-money-and-then-get-lost attitude is the kind of thing that will keep me from future bookings, at an otherwise nice hotel in a town I visit several times a year.