Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\
Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.
Jonathan
2024 年 9 月入住 1 晚
8/10 还可以
won tae
与家人出行
2024 年 9 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
won tae
2024 年 9 月入住 1 晚
10/10 超赞
Lisa
2024 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lisa
2024 年 5 月入住 1 晚
8/10 还可以
Ralph J
2024 年 5 月 11 日
满意:员工和服务、服务设施、住宿条件和设施
Nice hotel but noisy construction nearby and not many dining options in the hotel
Ralph J
2024 年 5 月入住 3 晚
10/10 超赞
minjeong
2024 年 4 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
최고의 호텔
최상의 호텔입니다.
뷰도 좋고 깨끗하고 친절하고 아쉬움이 없는 최고의 호텔이라서 또 가고 싶습니다.
minjeong
2024 年 4 月入住 1 晚
10/10 超赞
Anh Quoc
与家人出行
2024 年 3 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect place to stay and relax.
Anh Quoc
2024 年 3 月入住 1 晚
10/10 超赞
Laxmikant
2023 年 11 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Laxmikant
2023 年 11 月入住 1 晚
10/10 超赞
YAERIN
2023 年 7 月 30 日
YAERIN
2023 年 7 月入住 1 晚
10/10 超赞
jenny
与家人出行
2023 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.
jenny
2023 年 7 月入住 3 晚
10/10 超赞
Brenda
与家人出行
2023 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Brenda
2023 年 7 月入住 1 晚
6/10 一般
Samuel
与配偶出行
2023 年 6 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection.
Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep.
The shower is bizarre too, it’s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are.
The area around the hotel is almost completely abandoned.
Samuel
10/10 超赞
CINDY
与家人出行
2023 年 3 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BEST HOTEL 👍👍👍
Excellent is only the world i can say for this hotel. I give 5 ⭐️ for all & definitely will recommend to all my friends if they visit Halong Bay in future.
CINDY
2023 年 3 月入住 2 晚
2/10 糟糕
Samuel
与家人出行
2022 年 12 月 11 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Building site - do not book!
We booked 2 nights here for my gf’s 30th and regret the entire experience.
A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. There’s no mention of this on hotels.com and the photos shown are CGI = there’s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy!
When we arrived, we immediately wanted to check out after realising the hotel wasn’t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights.
On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they weren’t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience.
Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it.
Do not stay here, and also do not book through hotels.com either as customer service is terrible !
Samuel
2022 年 11 月入住 2 晚
10/10 超赞
Matthew,Christchurch
2022 年 10 月 28 日
Matthew
2022 年 10 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2022 年 8 月 11 日
满意:清洁度、员工和服务、服务设施
It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.