Nice environment but the facility in room bit old. Food is good as well as restaurant service. Love the bird Terrence and good rest with free drinks, nice view with a warm tea makes my day!
LMP
2019 年 11 月入住 1 晚
10/10
非常棒的旅館, 安靜, 大眾溫泉風呂更是舒服
Huang-Pin
2018 年 11 月入住 1 晚
10/10
真实旅客
6/10
No TV inside the hotel room or the whole hotel area. It would be nice if you want to have meditation or reading a book in this hotel. The room is clean and tidy, and the apparatus are rather new, nevertheless, we found some dirt on the toilet pan when we first arrive. In all, it's is a quite and nice place for someone want to really have a relax trip in hakone.
Candy
10/10
What a wonderful hotel and setting, the staff here were excellent, the food great and all set in a lovely forest area
Jonathan
2025 年 5 月入住 3 晚
10/10
とってもチャーミングで素敵なホテルでした。
Masaki
2025 年 5 月入住 2 晚
2/10
??
2025 年 4 月入住 1 晚
10/10
Every staff member we interacted with was so nice and gave amazing service. Great group of people working here. Thank you so much.
Nathan
2025 年 4 月入住 1 晚
10/10
It's a beautiful hotel surrounded by nature! Nice honsen and great breakfast made fresh
Davide
2025 年 4 月入住 2 晚
10/10
The retreat was beautiful. There was some paint chipping and cracks in the room but all in all a great experience.
Omid
2025 年 4 月入住 1 晚
8/10
朝食が健康的です。
Y
2025 年 4 月入住 1 晚
10/10
It was a beautiful, rustic setting in a forest. The onsen was so incredibly relaxing.
Diane
2025 年 3 月入住 3 晚
6/10
First the positives - we really liked the set dinner. It was wonderful. The Onsen was nice also. However there were many negatives which is surprising since we have never been disappointed with an Expedia VIP hotel until now. When we checked in, there wasn’t an offer of a welcome drink even though the check in counter was in front of the bar. This was surprising. The room itself was not impressive with paint chips and cracks all over the walls. This was shocking given the amount of $ we paid (nearly $500 for the night total). Interesting we read a review in 2023 saying the same thing ! Believe it. There is nothing in the immediate area. The day we left, we couldn’t get a taxi for hours since the area is so remote. The only solution was to have the hotel shuttle car drop us off at the bus stop in cold, rainy weather. The driver could have taken us to a nearby hotel at a different spot 10 mins away but they didn’t. Really? Lastly it states “no children” yet there were children everywhere! I would not recommend this hotel and Expedia should not be rating it as a 4 Star VIP property. We spent two weeks in Japan and this was by far our worst hotel we stayed at. So many other choices for the money.
eleni
2025 年 3 月入住 1 晚
6/10
George
2025 年 2 月入住 2 晚
10/10
JIYEON
2025 年 1 月入住 1 晚
10/10
Guillero
2024 年 11 月入住 1 晚
6/10
Chegamos de longe e cansados , mas o restaurante bar do hotel era nulo . Não tinha opção de comida , apenas uma sopa horrível e uns snacks também terríveis . Péssimo restaurante !!!