This is a special place with excellent service. The private onsen was wonderful! The room/cabin was so comfortable, clean, spacious, well stocked, excellent products, safe, and private. The first dinner menu was one of the best Kaiseki experiences. The chef is talented! The second menu was good- but a step away from the first. My only recommendation would be to include non-alcoholic beverages with the included meals. These were available at an additional cost which is not consistent with the luxury and exclusivity of this property. Would highly recommend this property for anyone wanting a few days of quiet luxury, an onsen experience and peaceful beautiful outdoor surroundings.
LaDonna
2025 年 2 月入住 2 晚
10/10 超赞
Jay
2025 年 2 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Jay
2025 年 2 月入住 2 晚
10/10 超赞
??
2025 年 2 月 3 日
??
2025 年 1 月入住 1 晚
10/10 超赞
晶敏
2024 年 12 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
晶敏
2024 年 12 月入住 1 晚
10/10 超赞
Michael
2024 年 11 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent and unique property
Amazing property. Peaceful and quiet, away from the hustle and bustle of downtown Hakone. Felt like we were the only ones for miles. 1st class service by the staff.
Michael
2024 年 11 月入住 2 晚
4/10 很差
Kevin
与配偶出行
2024 年 11 月 3 日
满意:员工和服务
不满意:清洁度
I would skip this retreat if you are looking for a nice Onsen. Our cabin was not properly cleaned, where we saw visible dust, cobwebs, and a giant spider! The view from our cabin was not like the gorgeous pictures on their listing. We were quite disappointed overall, especially with what we paid.
Kevin
2024 年 11 月入住 1 晚
10/10 超赞
Andrew
与配偶出行
2024 年 10 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in a ryokan with a private onsen with kaiseki meal package and had a great time.
Staff was attentive and helped transport you around the facility via golf cart at request - this helped immensely with luggage transportation up and down the hillside that the property sits on.
The kaiseki meals were well prepared and the staff spoke some English.
Andrew
2024 年 10 月入住 2 晚
10/10 超赞
Mellani
2024 年 10 月 11 日
Mellani
2024 年 10 月入住 2 晚
10/10 超赞
Elizabeth
与配偶出行
2024 年 10 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hakone Retreat is a gorgeous getaway with a wonderful staff that is always available to assist you. We stayed in one of the private onsen villas, room 3, and it was absolutely everything we could dream of. The hours of operation for the entire property take a little getting used to (the cafe, the lounge and woodside restaurant) but we figured it our and had a fantastic, relaxing time.
Elizabeth
2024 年 9 月入住 2 晚
2/10 糟糕
Spencer
2024 年 10 月 6 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Spencer
2024 年 10 月入住 2 晚
10/10 超赞
Ko
2024 年 10 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Ko
2024 年 10 月入住 1 晚
10/10 超赞
Sang Yong
与家人出行
2024 年 9 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sang Yong
2024 年 9 月入住 1 晚
10/10 超赞
Marlon
与配偶出行
2024 年 9 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was beautiful, we even had a piano inside. Our bed had a really nice view of the little garden, where the open air onsen was located. The onsen was clean and it was so nice to sit in the warm water and take in the serene beauty of the place. The staff was really nice and took us by car to our room and to the busstop, they even wanted to take us to the restaurant, but we decided to walk. The breakfast was a gorgeous japanese style breakfast, which we got in our own separate room in the restaurant.
All in all, would definitely recommend.
완전한 휴식이 되었던 스테이! 기대이상으로 좋았고 주변을 걷기에도 좋았습니다. 방안에 히노키탕 와인셀러 스피커 공기청정기 벽난로까지 다 갖추어져 있어 만족스러웠습니다. 일본식 조식도 맛있었고 직원들도 모두 친절하셔서 좋은 기억뿐인 곳!
Sangji
2024 年 8 月入住 1 晚
10/10 超赞
Claris
2024 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Lovely place.
Claris
2024 年 7 月入住 2 晚
10/10 超赞
Daisy,Northridge
2024 年 7 月 11 日
Daisy
2024 年 7 月入住 3 晚
10/10 超赞
Salvador
与配偶出行
2024 年 7 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
kind staff, clean and beautiful location
Salvador
2024 年 7 月入住 1 晚
10/10 超赞
Anna
与家人出行
2024 年 6 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic. We will be back.
Anna
2024 年 6 月入住 1 晚
10/10 超赞
Shan
2024 年 6 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a beautiful property and the staff were very kind and attentive. The private onsen in your villa is very relaxing and the villa itself is well equipped and very nice. There is a bus stop right outside the property so getting to and from here is a breeze. Overall I had a great experience here and I would recommend it to anyone visiting in Hakone.
Shan
2024 年 6 月入住 1 晚
10/10 超赞
Andrew
2024 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
The rooms are incredibly peaceful and relaxing, just what we needed after a lot of hiking earlier in the week.
The dinner we had was delicious at the restaurant.
The team also helped correct a billing issuer very fast and diligently. We enjoyed it so much that wish we had stayed longer!