Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
Pearl
2024 年 8 月入住 2 晚
10/10 超赞
KA WO
与家人及幼儿出行
2024 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
住宿及食物質素高,職員服務一流,A
KA WO
2024 年 7 月入住 1 晚
10/10 超赞
Yu
2024 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Yu
2024 年 7 月入住 2 晚
6/10 一般
Mun Yee Ruby
2023 年 11 月 24 日
满意:住宿条件和设施,清洁度
Mun Yee Ruby
2023 年 11 月入住 1 晚
8/10 还可以
Ching Ti
与配偶出行
2023 年 4 月 2 日
花園需要有專人好好整理
Ching Ti
2023 年 4 月入住 1 晚
10/10 超赞
Debbie
2023 年 1 月 26 日
Debbie
2023 年 1 月入住 1 晚
10/10 超赞
Leeling,san diego
与配偶出行
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Leeling
2025 年 3 月入住 2 晚
10/10 超赞
Haddon
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Incredible service/food and the grounds are stunning.
Haddon
2025 年 3 月入住 1 晚
10/10 超赞
janice
与配偶出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the room was wonderful,large with great bed and all the comforts
dining was terrific
warm atmosphere in the bar with a great bartender
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Andrew
2025 年 2 月入住 1 晚
10/10 超赞
Rika
2025 年 2 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Rika
2025 年 1 月入住 1 晚
10/10 超赞
Nao
2025 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Nao
2025 年 1 月入住 1 晚
10/10 超赞
Y.
与家人出行
2024 年 12 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great place to enjoy onsen and Japanese food.
Y.
2024 年 12 月入住 1 晚
10/10 超赞
Emily
2024 年 11 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Emily
2024 年 11 月入住 1 晚
10/10 超赞
jeffrey
与家人出行
2024 年 11 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was excellent
jeffrey
2024 年 11 月入住 1 晚
10/10 超赞
Tinsay
与家人及幼儿出行
2024 年 11 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!