As a repeat guest I was generally satisfied. Not blown away, but satisfied.
The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ?
The dinner was to expectations but the breakfast was very sub-par.
What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation.
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
Neelima
2024 年 3 月入住 1 晚
10/10 超赞
kulthida
2024年02月29日
满意:清洁度
不满意:员工和服务
kulthida
2024 年 2 月入住 1 晚
10/10 超赞
akimasa
2023年12月6日
满意:清洁度、员工和服务、住宿条件和设施
akimasa
2023 年 12 月入住 1 晚
10/10 超赞
NORIKO
2023年11月15日
满意:清洁度、员工和服务、客房舒适度
NORIKO
2023 年 11 月入住 1 晚
2/10 糟糕
FUMIE
2023年10月30日
FUMIE
2023 年 10 月入住 1 晚
10/10 超赞
ヤエコ
2023年10月17日
ヤエコ
2023 年 10 月入住 1 晚
6/10 一般
Sadaharu
与家人出行
2023年06月30日
满意:员工和服务,清洁度
値段は安くないけど想像していたよりも部屋は狭い
Sadaharu
2023 年 6 月入住 1 晚
10/10 超赞
Grace
团体旅客
2023年06月15日
满意:清洁度、员工和服务、住宿条件和设施
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect.
The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail.
Meals were excellent, portions were just right.
Onsen bath in a very classy bath area.
A flawless stay from our personal viewpoint.