Nice onsen hotel for family in Hakone.
Private onsen arrangement for individuals. Spacious and clean room. Nice deal in early July. Happy stay and wish to visit again in the near future.
Everything was amazing, the staff was super helpful and the private onsen was very relaxing. Would come back if I ever go to Hakone again.
Novan
2025 年 5 月入住 1 晚
6/10 一般
Ernesto
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施
The hotel Is un the middle of nowhere and the options to eat there was too expensive. the Onsen was amazing but one use of 50 minutes per day
The room did not have bath o shower, only Toilet and sink
Ernesto
2025 年 4 月入住 2 晚
6/10 一般
jack
与家人出行
2025 年 5 月 3 日
不满意:服务设施
Staffs would be trained more to provide professional services, overall experiences could be better if things are managed and operated better it is very loose right now could turn bad very easily.
jack
2025 年 5 月入住 1 晚
10/10 超赞
Marketa
与家人及幼儿出行, 与家人出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelent staff, going above and beyond to help and provide everything guests need. Super friendly and approachable. The facility is on the bus line to the lake and to the topelines so it is very convenient as well. Plus private daily onsen. You cant beat that!
Marketa
2025 年 4 月入住 2 晚
10/10 超赞
James
2025 年 4 月 22 日
Amazing
James
10/10 超赞
James
与配偶出行
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very hospitable. Bus stop right outside the ryokan
James
2025 年 4 月入住 2 晚
6/10 一般
Kei
与家人及幼儿出行
2025 年 4 月 9 日
满意:员工和服务
Onsen was excellent. But they only have private onsen outdoors. No extra onsen. We loved how it was close to Lake Ashi, but if that's not the only place you are going... transportaiton may become a problem. This location is more than 50 bus stops from the train station. You pass all of the local areas and stores. This location has strong Onsen smell, and our room had a broken faucet... It was okay but we will not use this location for our next visit. Dining option is only at this hotel as you can't find anyting near by, and although their food was good, it seemed expensive for what you get. But again, perfect for a short 2-day trip of Lake Ashi and ropeway and some time in Onsen. That's all we did and could do as it was very cold and snowing when we visited.
Kei
2025 年 3 月入住 2 晚
10/10 超赞
Kevin
2025 年 4 月 7 日
Kevin
2025 年 4 月入住 1 晚
10/10 超赞
Celia Janet Gil
2025 年 4 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
It was a great
Celia Janet Gil
2025 年 3 月入住 2 晚
8/10 还可以
Renee
团体旅客
2025 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The water had a wierd smell, the onsen was boiling hot to the point where we couldn't tolerate it, and the food was not good. All 3 of us got food poisoning from the "traditional Japanese breakfast " they served
The property is hard to get to unless you have a car. The onsens.can.omly be reserved for 50 mins in the evening and while there is a restaurant, the options are very.lkmited.
Monika
2025 年 3 月入住 2 晚
8/10 还可以
Samundra
2025 年 3 月 3 日
Samundra
2025 年 2 月入住 1 晚
6/10 一般
MISACHI
2025 年 3 月 1 日
MISACHI
2025 年 2 月入住 1 晚
10/10 超赞
RAA
与家人出行
2025 年 2 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff: we reached very late at night. The manager was kind enough to extend our onsen reservation for half hour without us asking. He stayed well past the midnight to make sure our onsen experience is complete! We are so grateful to him. Moreover, the facility is much nicer than we expected: Large lobby and living facilities, great decor and the private onsen is out of this world!
RAA
2025 年 2 月入住 1 晚
6/10 一般
真实旅客
2025 年 1 月 28 日
真实旅客
2025 年 1 月入住 3 晚
8/10 还可以
William
与配偶出行
2025 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was great, it was a beautiful and quiet place. The Onsen itself was perfect.
I think the only downside was the food was just ok. We were expecting more food options in the area, but when we realized there wasn’t anything close by, we ate at the hotel, and the food wasn’t bad but it wasn’t great either. The breakfast was decent and they give you a lot of food. The dinner though, I’m pretty sure the pizza I had was microwaved.
The staff were great and were very nice. We will probably stay here again in the future.
My sister and I had a terrible day of traveling, when we got to Yuyu Hakone Suna had saved the last onsen time for us. She was so kind and made sure we had everything we needed and made us feel very welcomed. Amazing service.