The 'Bed" was a mattress in a frame, no box spring, sitting on the floor. It was back breaking. There was a fitted sheet and a word comforter, no top sheet. Pillows were cheap and uncomfortable.
The floors had no insulation and sound proofing, and the noise form the upstairs guests was deafening. When I called the 'office' to mention the noise, it went unanswered, and I could clearly hear the phone ringing in the restaurant below our room. I left a voice mail, but still didn't get a call back about the noise .
The 'breakfast' was two muffins and two apples in a bowl. Not great for diabetics!
There was ZERO customer service. Self check in and then you hope for the best, but should expect the worst.