I booked a stay at a&o Hamburg City through Expedia, but my experience was beyond disappointing. From the moment I arrived, multiple issues made it impossible to stay:
Hidden Charges: I was forced to pay €10 for clean towels and bedding, which should be standard and was not disclosed during booking.
Overbooked & No Bed Available: My assigned room was packed, leaving me without a place to sleep.
Filthy Alternative Room: The replacement room was dirty and clearly uninhabitable.
No Help from Staff: When I requested a single room, they refused, blaming Expedia for the booking restrictions.
Ultimately, I had to cancel my stay entirely because the hostel failed to provide even basic accommodations. Avoid this place if you expect cleanliness, honesty, or decent service.
To Expedia: I expect a full refund for this booking, as the property misrepresented its services.