bed was hard as a rock, absolutely awful for a $600 a night hotel..golf courses were beautiful though
Casey
2021 年 6 月入住 2 晚
6/10 一般
真实旅客
2021 年 5 月 30 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
真实旅客
2021 年 5 月入住 2 晚
10/10 超赞
Zankhana
2021 年 5 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zankhana
2021 年 4 月入住 2 晚
2/10 糟糕
真实旅客
与配偶出行
2021 年 3 月 7 日
不满意:员工和服务、服务设施、住宿条件和设施
I didn’t like the room I didn’t like the staff or how you pay so much to pay more the activities there
真实旅客
2021 年 3 月入住 1 晚
4/10 很差
真实旅客
2021 年 2 月 18 日
满意:住宿条件和设施,服务设施
不满意:员工和服务
真实旅客
2021 年 2 月入住 1 晚
2/10 糟糕
真实旅客
2021 年 2 月 18 日
不满意:住宿条件和设施,清洁度
真实旅客
2021 年 2 月入住 1 晚
10/10 超赞
真实旅客
与家人及幼儿出行, 团体旅客
2021 年 2 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Even with COVID amenities were available with some limitation.
真实旅客
2021 年 1 月入住 2 晚
6/10 一般
真实旅客
与家人出行
2021 年 1 月 26 日
满意:员工和服务,清洁度
Wow. Overpriced, pool not like the pictures...
crowded pool area.
真实旅客
2021 年 1 月入住 1 晚
10/10 超赞
真实旅客
2020 年 12 月 25 日
真实旅客
2020 年 12 月入住 2 晚
8/10 还可以
真实旅客
2020 年 11 月 2 日
真实旅客
2020 年 10 月入住 2 晚
10/10 超赞
真实旅客
2020 年 10 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely go to relax
A great trip to Grand Cascades! The pool is absolutely incredible and the service in general is amazing.
Great job with masks and social distancing. We went a Sunday through Tuesday and barely saw other guests. Staff all wearing masks over their noses.
真实旅客
2020 年 10 月入住 2 晚
8/10 还可以
真实旅客
2020 年 10 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 10 月入住 2 晚
10/10 超赞
真实旅客
2020 年 10 月 19 日
真实旅客
2020 年 10 月入住 1 晚
8/10 还可以
真实旅客
2020 年 9 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 9 月入住 1 晚
10/10 超赞
真实旅客
2020 年 9 月 9 日
真实旅客
2020 年 9 月入住 1 晚
8/10 还可以
真实旅客
2020 年 9 月 5 日
真实旅客
2020 年 9 月入住 2 晚
2/10 糟糕
AntoniaMeditz,New York
与配偶出行
2020 年 9 月 5 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Over priced and not worth a two night/three day stay.... where do I begin... first let’s start with when we arrived the pool was closed for what reason I don’t know ... secondly really wanted to do so many activities and tried to reserve all of them and they were all booked up for the weekend ???? How do you not state on your website that reservations are a must for all activities. As a person who has never been to this hotel I assure you I didn’t just imagine I was paying 1500 dollars for a room for two nights and to use a pool! Ridiculous. Not to mention that both restaurants were also reserved up for dinner so my boyfriend and I had to go off hotel resort and get dominos some where. Over all the hotel was pretty DONT get me wrong .. but I could of easily paid half of what we paid for a better experience and more activities some where else! Wish we really could of did the wine tour or class or even the yoga. LETS also mention the spa was completely booked up for the whole weekend and we couldn’t even get massages. When a week prior to my reservation I called the spa and no one got back to me until the day of my stay. Overall not worth my time.
AntoniaMeditz
2020 年 8 月入住 2 晚
8/10 还可以
Sebastiana
2020 年 8 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sebastiana
2020 年 8 月入住 3 晚
4/10 很差
真实旅客
与配偶出行
2020 年 8 月 21 日
At this price point, this is not the relaxing adult vacation we were thinking of. Small children crowding the pools. A child in only underpants in the biosphere pool. No adult pool. Large families with lots of children. Resort seemed to be run by teenagers, with 20 year olds at front desk. No chair to sit on in our room. Only one wastebasket. No hotel information in room. I’ve stayed at other hotels at one third the price that were better appointed and just as nice. Grounds are beautiful. This resort has great possibilities, but needs much better management.
真实旅客
2020 年 8 月入住 1 晚
10/10 超赞
真实旅客
2020 年 8 月 18 日
满意:清洁度、服务设施、住宿条件和设施
真实旅客
2020 年 8 月入住 1 晚
4/10 很差
真实旅客
2020 年 8 月 17 日
真实旅客
2020 年 8 月入住 1 晚
2/10 糟糕
D.Meneus,Brooklyn NY
与配偶出行
2020 年 8 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would advise anyone planning on staying here not to. There’s a valet who doesn’t park cars. Just stands there on his phone not even acknowledging guest unless they’re white. The front desk staff is rude and I believe it’s because we were black. They gave us a room the size of a closet with no microwave, hair dryer or a refrigerator. When we asked to upgrade they told us we can only do it through Expedia. We called Expedia and they told us the hotel has to do that. Expedia called the hotel and the front desk never answered the phone. We called housekeeping and the room service number throughout our stay and not once they picked up the phone. The food was the only ok thing on the trip because one of the waiters was sweet and the host. I would never come back here or bring my family here on a trip.
D.Meneus
2020 年 8 月入住 2 晚
10/10 超赞
真实旅客
2020 年 7 月 18 日
Excellent customer service and clean place
Definitely we come back soon😁
真实旅客
2020 年 7 月入住 1 晚
8/10 还可以
Csaba
与家人出行
2020 年 7 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice, not quite exceptional
We had a great time, room was nice and large. Full kitchen, no microwave though.... bed was comfy, some of the other furniture not so much. Pool is awesome, we all enjoyed it... most of the staff was accommodating, some wasn't going the extra mile....a/c units are very loud. Bathrooms are nice, some fixtures need to be updated (toilet, shower) . Could install larger jacuzzi tub. Overall good experience, great views...