The room size was large. The bed was comfortable. The location was good.
At check in, the hotel reception did not properly inform me of the parking rate when I inquired about it. She charged my card and neglected to inform me of the incidental charge until I questioned it. The room faced a dirty construction site with a towering building. The bed comforter, top and bottom bed sheet were stained with a plate sized yellow stain which I hope it was coffee. I did not see it until the next morning. The bed had clearly not been changed. When I called the front desk to inform them of bed sheets and it appears they hung up the call. I am very unhappy with that hotel. I would never stay there again.
Jerry
2025 年 5 月入住 2 晚
8/10
John was amazing until the others took over.
Peggy
2025 年 5 月入住 2 晚
10/10
New property
Clean and close to lots of restaurants
Easy access to highway
Robert
2025 年 5 月入住 6 晚
10/10
Friendly staff
Clean rooms
Reasonable pricing
Robert
2025 年 5 月入住 2 晚
10/10
Secure parking. Simple, yet plentiful breakfast.
Lance
2025 年 5 月入住 3 晚
8/10
xx
Marcel
2025 年 5 月入住 2 晚
10/10
The room we were given smelt musty so the front desk moved us right away to another room which was lovely.
The lighting at the bedside is not bright enough to read by so not sure how that can be fixed.
Breakfast was good.
The staff were very obliging and friendly.
Overall our stay was very good.
Linda
2025 年 5 月入住 1 晚
10/10
Clean and great location
kerry
2025 年 5 月入住 2 晚
10/10
It was clise to the centre of the city
Shawn
2025 年 5 月入住 4 晚
6/10
Very noisy. We stayed on a higher floor but could hear all the street level noises. Watched a lot of homeless people loitering across the street who were clearly high off something.
Worse part is the properly seems to not be sound proofed. Nothing like being kept up at 2 am listening to the sirens of police and ambulance.
Nobody is ever at the front desk so I hope you aren’t in a rush.
Jhoanna
2025 年 5 月入住 3 晚
10/10
Hotel room and stay were excellent. I didn’t get to use the pool unfortunately
Ivy
2025 年 5 月入住 1 晚
8/10
Na
Lisa Ashley
2025 年 5 月入住 1 晚
6/10
Stay was average.
Alexandra
2025 年 5 月入住 1 晚
10/10
entrance to parking not enough space,
Pui Man
2025 年 5 月入住 1 晚
4/10
Our bedding was dirty in one of the bedd. We had ti share a hed
Billie
2025 年 5 月入住 1 晚
10/10
Seamless check in experience, they checked us in early with ease and love.
The room and the hotel in general are very clean. We were on the 9th floor with a great view of the lake, making it an unforgettable night.
I highly recommend this hotel.
Bahareh
2025 年 5 月入住 1 晚
10/10
Stayed for a conference at the convention centre, 9 min walk away. Sadly there are many people on the street in distress. While we encountered no issues, going out at night felt too risky. Hotel was great, Hamilton downtown not so much.
Julie
2025 年 5 月入住 2 晚
10/10
It's new building. Very clean. Nice staff.
Jamshid
2025 年 5 月入住 1 晚
10/10
Very friendly agent at the front desk and helpful with dining locations. Haven't had the breakfast yet
Tyler
2025 年 5 月入住 1 晚
10/10
The room was clean. The bed was comfy. Parking was secure under the building. Breakfast was awesome, lots of seating and selection. Very helpful staff. We will definitely stay here again.
Shonna
2025 年 5 月入住 2 晚
2/10
The worst customer service from the front desk I have ever experienced. Rude, disrespectful and zero follow through with commitments to a large group. The parking is an absolute nightmare. Building access is difficult and check in is utter chaos outside on the one way street with only 4 spots outside.
Meghan
2025 年 5 月入住 1 晚
2/10
Not suitable for any one In A wheelchair
For rooms.. bathrooms or parking
Victoria
2025 年 5 月入住 2 晚
10/10
The hotel was very clean. The rooms are nice. Breakfast is good. Parking was good, under the building. Our stay was wonderful. Very friendly staff.