They took my payment in full twice. They advised then would return it to my payment card but then said they couldn’t do so until they’ve finished their bank reconciliation.
It’s now been 4 days and I still haven’t received my money back. This has cost me additional forex fees which they say they can’t refund or compensate me for. They gave me a free meal but this doesn’t address the financial loss or the inconvenience
They were very apologetic and this was appreciated but they still haven’t solved the issue.
Samit
2025 年 1 月入住 3 晚
8/10 还可以
Alok
2024 年 11 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
For the value it provides, its price should be half of what it currently is.
Alok
2024 年 11 月入住 5 晚
8/10 还可以
Harmen
2024 年 11 月 9 日
Harmen
2024 年 11 月入住 2 晚
10/10 超赞
Rayan
商务旅客
2024 年 10 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rayan
2024 年 10 月入住 2 晚
10/10 超赞
Veronika,Prague
商务旅客
2024 年 8 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good accommodation option near NC1, although extremely expensive