Very much appreciated the help and support from Mr. LEDUY THANH and other staffs
Rebecca
2020 年 1 月入住 2 晚
8/10 还可以
YuHua
2018 年 11 月 29 日
Delicious breakfast
YuHua
2018 年 11 月入住 2 晚
6/10 一般
Shih Chiang
2018 年 11 月 10 日
不满意:清洁度
臭
廁所有尿騷味
Shih Chiang
2018 年 11 月入住 1 晚
2/10 糟糕
真实旅客
2018 年 7 月 23 日
不满意:客房舒适度,住宿条件和设施
住在靠馬路的房間,隔音很差,外頭喇叭聲音樂聲都聽得到
真实旅客
2018 年 7 月入住 1 晚
8/10 还可以
HSIEH
2018 年 3 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整潔乾淨
房間乾淨,設備齊全,服務人員溝通良好
HSIEH
2018 年 3 月入住 1 晚
8/10 还可以
真实旅客
2017 年 12 月 26 日
满意:客房舒适度,清洁度
不满意:住宿条件和设施
the massage/spa services on the 1st floor is horrible. That masseur lady didnt have professional training, my back was still hurt after 3 days.
真实旅客
2017 年 12 月入住 3 晚
10/10 超赞
Hsinju
2017 年 12 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
經濟實惠
很棒的頂樓餐廳
Hsinju
2017 年 12 月入住 1 晚
8/10 还可以
KAI CHEN
2017 年 10 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
不錯的飯店
服務人員非常友善,對應飯店價格算是不錯
KAI CHEN
2017 年 10 月入住 1 晚
10/10 超赞
Priscilla
2024 年 12 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very happy with the free room upgrade and how convenient the location of this hotel was to everything. Staff were friendly and the manager, Sandy was very helpful throughout my stay. Will come back next time and definitely recommend!
Priscilla
10/10 超赞
jeffrey,Nashua
团体旅客
2024 年 8 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location of the hotel is great. A lot of food, shopping and sightseeing options close by. My room was very clean and quiet. The best part of the stay was the staff. They went out of their way multiple times to help me plan my trip to Sapa. I really can’t say enough about them. I would highly recommend staying here.
jeffrey
2024 年 8 月入住 3 晚
10/10 超赞
Hoang
团体旅客
2024 年 6 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Sandy and staff were attentive and helpful with our requests. We felt safe and welcome during our stay here. I would go back to this hotel.
Hoang
10/10 超赞
Wee Lian
与家人及幼儿出行
2024 年 6 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is probably my 5th time at Authentic Hotel and it's always a pleasure to stay here. The facilities do have to have another facelift though. Room 804's Cotto basin is cracked and would be good to have it replaced.
Other than that, Authentic is situated at the most convenient location at the Old Quarters, it is my default hotel of choice every time I visit Hanoi with my family.
Wee Lian
2024 年 6 月入住 7 晚
10/10 超赞
Dennis J
2024 年 3 月 24 日
Dennis J
2024 年 3 月入住 1 晚
2/10 糟糕
ADNAN
2023 年 9 月 24 日
They did not honor my room reservation. They instead put me up in adjacent hotel that had lower rates on Expedia. They rejected a refund request for the difference in Rate that I initiated with Expedia. Just not fair.
ADNAN
2023 年 9 月入住 3 晚
10/10 超赞
真实旅客
商务旅客
2023 年 5 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 5 月入住 3 晚
10/10 超赞
Wee Lian
与家人及幼儿出行, 与家人出行
2022 年 12 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spent a wonderful Christmas weekend at the Authentic Hanoi from Saturday 24th to Monday 26th December 2022. This is actually my 3rd time at the hotel. I was here the first time 9 years ago and subsequently I housed my parents at the hotel when they came over to visit my in-laws. For this trip I splashed on the lake view suite, and I was not disappointed. My wife loves the double wash basins and the bathtub. The hot water is sufficient and comfortable. First impressions were good. The room is large clean and well equipped. The hotel service personnel deliver excellent service throughout! The Breakfast service serves adequate western and local fare at their rooftop restaurant. My wife is very pleased with the Pho Ga. The restaurant offers a great view around the Old Quarter and Ho Hoan Kiem area. My son also loves the lake view suite and hopes to return again to the same room. I highly recommend booking the lakeside suite for a spectacular view of the city. I will definitely book Authentic Hanoi hotel again when I return to Hanoi! The shower compartment's tap head should be changed to one with a better grip as when our hands are soapy, its very hard to grab the tap head. Also it appears the soap dish no longer installed and we had to place the shower gel bottles on the floor.
Wee Lian
8/10 还可以
Jeremy
与配偶出行
2022 年 12 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for the old quarter.
Jeremy
10/10 超赞
ah ming
2022 年 11 月 26 日
ah ming
2022 年 11 月入住 4 晚
10/10 超赞
真实旅客
商务旅客
2020 年 5 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
2020 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
2020 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2020 年 2 月入住 1 晚
8/10 还可以
KARINE
与家人出行
2020 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hôtel très bien placé. Personnel sympathique. Chambre un peu petite.
KARINE
2020 年 3 月入住 4 晚
10/10 超赞
JONG HYUK
商务旅客
2020 年 2 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
주변에 랜드마크와 가깝고 일반시장, 야시장등 볼거리가 많아 위치가 아주 좋습니다. 호텔이 호수에 위치하여 스카이라운지에서 야경이 훌륭합니다.
JONG HYUK
2020 年 2 月入住 2 晚
10/10 超赞
真实旅客
与家人出行
2020 年 2 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The most pleasant and comfortable hotel
The authentic Hanoi hotel is very nice and it is just in the scene viewing area which has been very convenient for taking a tour around this place.and the servants here has neen very kind of me.i used to ask sewing kit and something else to be delivered and they responded very quickly and kindly.and sure the hotel is clean and allappliances iused are functioning.it has massage and gym center also.the breakfastisalso good.i will come to here next time i visit the city with no doubt.it is worth to be here which is my best recommendation for you when you were here. And the best receptionist i should ask , they are taking their responsibility so seriously.so you could turn to them when you were this place.