The room was advertised as a “superior” room. It was very small and cramped with not a lot of space. It was barely big enough for the bed.
The elevators also had a very peculiar smell inside them.
David
2024 年 12 月入住 5 晚
8/10 还可以
Lotta
2025 年 1 月 6 日
满意:住宿条件和设施,员工和服务
Jättetrevlig personal och superbra service bland annat med transport vidare till nästa resmål. Hotellrummen var helt ok, det enda dåliga var att duschen saknade varmvatten samt att det avloppet i duschen inte funkade så bra
Lotta
2024 年 12 月入住 3 晚
2/10 糟糕
Madou
2025 年 1 月 5 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Scam Hotel
Scam hotel
Madou
2025 年 1 月入住 2 晚
10/10 超赞
Rituraj
与家人出行
2024 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
French quarters hanoi
Amazing and very helpful staff! Centrally located and easy access
Rituraj
2024 年 12 月入住 3 晚
10/10 超赞
TERENCE
2024 年 12 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
TERENCE
2024 年 11 月入住 2 晚
10/10 超赞
Thi thanh hue
2024 年 10 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Thi thanh hue
2024 年 8 月入住 4 晚
10/10 超赞
Mr M I
2024 年 9 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Mr M I
2024 年 9 月入住 3 晚
6/10 一般
Jean Baptiste
与家人出行
2024 年 7 月 16 日
满意:客房舒适度
不满意:员工和服务
A L'arrivé , on nous dit que l'hotel est plein et qu'on doit aller dans un autre hotel qui appartient au meme groupe , que l'autre hotel se trouve a 10 min de la . Je regarde sur hotels.ca et je vois encore des chambres libres pour le soir meme. Tres bizarre et j'avoue que ca laisse un gout amer de devoir se battre pour obtenir la chambre qu'on a reservé et finalement apres avoir dit qu'on ne bougerait pas d'hotel , la comme par hasard une chambre vient de se liberer ! !
Jean Baptiste
2024 年 7 月入住 3 晚
10/10 超赞
Shiva
与家人出行
2024 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the staff is very nice and the property was clean.
Shiva
2024 年 4 月入住 2 晚
10/10 超赞
louisa
2024 年 4 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
The staff are incredibly helpful, especially Sofia who is one of the tour booking personnel. She went above and beyond when I was having troubles with getting ahold of my cc visa company overseas and helped me arrange my transport and bookings in various parts of Vietnam.
Thank you so much for your kindness.
louisa
2024 年 4 月入住 4 晚
10/10 超赞
sungtaek
与家人出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
sungtaek
2024 年 3 月入住 2 晚
8/10 还可以
Rodrigo,Jacksonville
与家人及幼儿出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good value for the money. Staff very friendly
Rodrigo
2024 年 3 月入住 1 晚
10/10 超赞
Rey Allen
与家人出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Richie and the rest of the staff were kind and accommodating and very helpful too
Rey Allen
2024 年 3 月入住 4 晚
2/10 糟糕
Pär
2024 年 3 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hostel rather then a hotel
My wife and I made a 7 weeks roundtrip to South East Asia and Hanoi was our final stop. First night in Hanoi we stayed at O’Gallery Premier Hotel which was an excellent hotel across the street. Then we went on a cruise and when we came back we had booked Beryl Charm Hotel for 5 nights (due to lack of availability of previous hotel). Beryl Charm Hotel was by far the least pleasant stay on our journey. After the first night we tried to cancel the booking via Expedia/Hotels.com. This was not possible according to the hotel manager. In our room we had a strong smell from the kitchen especially when opening the window. The beds were quite poor and too soft. One evening we had to catch a lizzard in our room. Breakfast was included, with a quality on par with the hotel. Plates were missing, the coffee and fruit were out, etc.
They advertise the hotel to be a 4 star hotel, I would classify it as a 1 star hotel or rather a hostel. If you want a decent hotel avoid this place, if you prefer a costly hostel you can go for this.
Pär
2024 年 3 月入住 5 晚
8/10 还可以
Tess
与配偶出行
2024 年 3 月 20 日
The front desk staffs are very friendly and very helpful especially to first time tourists in Vietnam.
Tess
2024 年 3 月入住 4 晚
10/10 超赞
真实旅客
与家人出行
2024 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Utmärkt
Väldigt bra hotel, hjälpsam service inriktat personal, rent fint, bra läget, frukosten var mindre bra.
Paula har varit fantastik bra, som en familjemedlem hjälpte oss med mesta.
真实旅客
2024 年 3 月入住 2 晚
6/10 一般
Douglas
2024 年 3 月 11 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Great staff, not 4* but comfortable
Booked a junior suite and, in fairness, a 4* hotel shouldn‘t have broken glass in the room divider and the fancy jacuzzi bathtub with all the nozzles and levers would have been even better if it worked. The plumbing and aircon noises throughout the hotel werel like a fairground haunted house so there isn’t way it deserved a 4 star rating. But I didn‘t book here to stay in the room and the location in the Old Quarter is perfect. The room was big and the large bed very comfortable. Breakfast was adequate but not as good as many 3* hotels I stayed in. The front desk staff were lovely, always friendly and helpful as was the poor girl running the breakfast room on her own.
Douglas
2024 年 2 月入住 3 晚
8/10 还可以
Ninh
2024 年 3 月 11 日
Ninh
2024 年 3 月入住 5 晚
10/10 超赞
Tai
2024 年 3 月 7 日
满意:清洁度、员工和服务、客房舒适度
Tai
2024 年 3 月入住 2 晚
10/10 超赞
Minh
商务旅客
2024 年 3 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice staff. Very helpful. The room was clean.
Minh
2024 年 2 月入住 2 晚
8/10 还可以
Jenny
2024 年 3 月 2 日
Jenny
2024 年 3 月入住 1 晚
10/10 超赞
Jeffrey L
团体旅客
2024 年 2 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was wonderful that we were able to check in earlier. The friendly staff were wonderful and very kind.
Jeffrey L
2024 年 2 月入住 3 晚
10/10 超赞
David
2024 年 1 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
There was a unforeseen complication around my booking, but the staff was very proactive and upgraded my booking. The room was spacious and clean, and I liked the option of turning on the heather, because it is very cold at this time of year in Hanoi. The highlight of my stay was the staff, everyone is extremely courteous and friendly, including Stacy who helped me with my booking and answered my questions. Sophia is the friendliest hotel worker I have had the chance to meet. She has such a kind heart and she is very knowledgeable about activities to do around Hanoi. Thank you for all your help and for being outsanding at your job.