Arriving after midnight with family thus airport pickup (w/ surcharge) was arranged in advance via the hotel.
Very smooth pick up and check in service. The staff is very kind and attentive. The 2-bedroom booking is very spacious, making my kid and my mom very happy. The breakfast was good, including the signature Pho.
The hotel is close to the lake and there are some good restaurants/cafes nearby. Bit far from city center but the hotel provides free shuttle service going downtown. Highly recommended for families who want a lay back vacation experience.
Very family friendly, lovely peaceful location away from the hustle & bustle of the city. Great large play room & playground for toddlers. Excellent breakfast spread and lovely waiting staff & chefs. Good blackout curtains in the bedrooms. Useful free shuttle bus into town. They alllowed us early check-in which was great. Negative points: Our prebooked airport transfer was 15mins late to collect us at the airport, and the guy we told at reception once back at the hotel didn't care at all. Sketchy wifi in our room. Hotel booked us into a very average day trip to Hoa Lu/ Tam Coc, saying we'd be back at the hotel at 5.30, but in fact it was after 7.30, the guide wasn't sure why they would have told us that. It was a very very average trip & overpriced, terrible restaurant. We thought we were paying a premium with the hotel to guarantee a decent trip. Other than that, excellent hotel, highly recommended
Calvin
8/10 还可以
Yuk yee
2016 年 11 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
有點遠,巴士疏
Yuk yee
8/10 还可以
Yuk yee
2016 年 11 月 14 日
满意:清洁度、住宿条件和设施、客房舒适度
整體亁淨舒適,但巴士班數少,地點有點遠
Yuk yee
10/10 超赞
真实旅客
2015 年 8 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff at reception / front desk is extremely helpful and proactive in offering the service. Despite of the change of front desk staff due shift, all of them knew my special request so well. This demonstrated the good communication among the staff.
真实旅客
10/10 超赞
Shinichi
2025 年 5 月 22 日
满意:住宿条件和设施,清洁度
you can feel chill
Shinichi
2025 年 5 月入住 3 晚
10/10 超赞
Nick
2025 年 4 月 28 日
满意:清洁度、服务设施、住宿条件和设施
Nick
2025 年 4 月入住 2 晚
10/10 超赞
Harish
与家人出行
2025 年 4 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Nice clean spacious, and quiet apartment. Friendly staff and good access to supermarkets, pharmacy and spas.
War vor einigen Jahren sicherlich eine Top Unterkunft.
Man könnte mit vielen Kleinigkeiten vieles verbessern. Beispielsweise die alten, dreckigen Duschköpfe austauschen.
Das Bad war generell kein Ort zum Wohlfühlen.
Das ist eher eine 3,5 Sterne Unterkunft.
Personal ist fantastisch. Sehr gute Kommunikation auf englisch und extrem hilfsbereit. In 10-15 min mit einem Taxi/Grab im Stadtzentrum
Christian
2025 年 3 月入住 4 晚
6/10 一般
Kimberly
与家人出行
2025 年 4 月 2 日
不满意:住宿条件和设施,服务设施
bathroom needs update with better ventilation other than open the windows which is on the hallway side and no screen which allows bugs to get in. staff is very friendly and helpful.