Just stayed one night, since we'd been to Hanoi already. Vivienne's welcome was amazing, and a room upgrade was a total surprise – made our stay extra special! The room's gorgeous, comfiest bed and pillows I've found in Asia so far. Breakfast had a great selection, eggs cooked how you like, and a fancy coffee bar. The gym was fine for weight training. We skipped the spa as it was a bit too pricey, and a bit chilly for the pool. Some street noise, but quiet after 10 pm. I'd totally recommend it, even for someone picky like me. The staff and attention to detail are top-notch. A lovely watermelon scent in the lobby was so refreshing. 😍