It’s the worst experience I’ve ever had in my almost 40 years of travelling. The water bottles no matter big or small need to pay(not what they told us when we checked in) and I feel cheated and humiliated when they told us we’d destroyed the opening ( not really opened) a bottle of wine which no label on it. I didn’t even see where it was and my husband told me it was on the top of the shelf.
I strongly suggest hotels.com evaluate the hotel because I don’t want other guests be cheated or wrong finger pointed as I had been.
Shu Hui
2024 年 5 月入住 3 晚
10/10 超赞
HSI YU
2019 年 10 月 4 日
HSI YU
2019 年 9 月入住 1 晚
10/10 超赞
KunKai
2019 年 9 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
High CP hotel
Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.
Very polite and well prepared welcome drink and local mix nuts, feel very warm!
Have a prefect impression with the receptionists.
ShawnLin
2019 年 2 月入住 1 晚
10/10 超赞
真实旅客
2018 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 10 月入住 4 晚
10/10 超赞
SHENG FEI
2018 年 9 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的服務
離開的時候,飯店人員甚至幫我們提行李到街口一起等車:)
SHENG FEI
2018 年 9 月入住 3 晚
10/10 超赞
Leonard
2018 年 6 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
服務人員親切有禮、房間乾淨、早餐好吃
Leonard
2018 年 5 月入住 3 晚
10/10 超赞
真实旅客
2018 年 5 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location with excellent service
Staff were nice and helpful! Neat and tidy room with great view.
真实旅客
2018 年 5 月入住 1 晚
10/10 超赞
Wing Yan
2018 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly and helpful staff
Great location with nice view. The staff were extremely friendly and helpful! Breakfast was great. We will definitely go back if we visit Hanoi again. Highly recommended :)
Wing Yan
10/10 超赞
Shaohua
2018 年 4 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommended
Convenient location, friendly and wonderful staff, some little niceties. I would recommend this hotel to friends and consider to stay here if I come back to Hanoi some other day.
The hotel locates near Hoan Kiem Lake. There are a lot of shops and cafe nearby. The hotel room is clean. There are a wide variety of food you can choose for breakfast and also a mini buffet. I highly appreciate the staff, especially the manager, they are all so helpful to provide tour recommendation and any kind of assistance. I will definitely stay in this hotel when I come to Hanoi in the future.
真实旅客
2017 年 9 月入住 2 晚
10/10 超赞
Sim
2025 年 4 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Clean, central and everyone super helpful
Sim
2025 年 4 月入住 3 晚
10/10 超赞
Giuseppe
与配偶出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Struttura in posizione comoda all’interno della città vecchia
Giuseppe
2025 年 3 月入住 2 晚
10/10 超赞
MITSUNOBU
与家人及幼儿出行
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
全てのスタッフが親身に対応してくれました。水回りも清潔ですし、素晴らしいホテルだと思います
MITSUNOBU
2025 年 3 月入住 4 晚
10/10 超赞
Thanh Nhi
2025 年 3 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good breakfast, good service
Thanh Nhi
2025 年 2 月入住 1 晚
8/10 还可以
Graham
2025 年 2 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Graham
2025 年 2 月入住 1 晚
10/10 超赞
JAEKWAN
2025 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
JAEKWAN
2025 年 1 月入住 1 晚
10/10 超赞
Wendy
与家人出行
2025 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel!
We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Wendy
2024 年 12 月入住 3 晚
10/10 超赞
Rodel
2025 年 1 月 2 日
Rodel
2024 年 12 月入住 2 晚
10/10 超赞
Marshall
2024 年 12 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and good hotel
Great location near the lake , friendly staff , good breakfast. Room was comfortable