Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真实旅客
2024 年 10 月入住 2 晚
8/10 还可以
Marietta B
2024 年 8 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marietta B
2024 年 7 月入住 4 晚
8/10 还可以
Robert Lothar
商务旅客
2023 年 12 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Value HN old Quarter
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
2023 年 11 月入住 5 晚
10/10 超赞
CHUNLIANG
与家人出行
2023 年 11 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
CHUNLIANG
2023 年 11 月入住 3 晚
8/10 还可以
Robert Lothar
商务旅客
2023 年 10 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Value for Money with Great Location
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
2023 年 10 月入住 2 晚
8/10 还可以
Chun Chuen
与家人出行
2023 年 4 月 11 日
满意:客房舒适度,员工和服务
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
2023 年 4 月入住 5 晚
10/10 超赞
Chun Chuen
2023 年 4 月 10 日
Chun Chuen
2023 年 4 月入住 5 晚
10/10 超赞
bevu
与家人出行, 商务旅客
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Notre chambre était propre et bien rangée, avec des draps propres et bien disposés. La salle de bain était impeccable et un agréable parfum de lavande flottait dans l'air, créant une atmosphère chaleureuse et accueillante. Dans l'ensemble, c'était un endroit confortable pour se détendre après une longue journée. L'hôtel Victor Gallery bénéficie d'un excellent emplacement, à proximité de nombreuses attractions, ce qui facilite la découverte de la ville. Le personnel était aimable et serviable, ce qui a rendu l'expérience agréable. Je recommande vivement l'hôtel Victor Gallery à tous ceux qui recherchent confort et commodité.
bevu
2025 年 5 月入住 1 晚
10/10 超赞
Ayumu
与家人出行, 商务旅客
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Victor Gallery Hotel & Spa(ヴィクター・ギャラリー・ホテル&スパ)は、旧市街の中心に位置する、フランス風のデザインが美しいラグジュアリーな宿泊施設の一つです。エレガンスと現代的な設備を兼ね備え、忘れられない滞在を提供します。私たちは心のこもったおもてなしで迎えられ、スタッフの細やかな気配りにより、まるで自宅にいるかのような安心感がありました。美しく整えられた客室と静かなスパは、活気ある旧市街を散策した後の完璧な癒しの空間です。Victor Gallery Hotel & Spaでは、比類のない快適さと時を超えた魅力を体験できます。ホテル内のレストランでは本格的なフランス料理を堪能でき、エレガントなラウンジではカクテルとともにくつろぎの時間をお楽しみいただけます。ビジネスでもレジャーでも、Victor Gallery Hotel & Spaは、忘れられない贅沢なひとときをお約束します。
Ayumu
2025 年 5 月入住 1 晚
10/10 超赞
heo
与家人出行, 商务旅客
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
항상 미소로 도와줄 준비가 되어 있는 사랑스럽고 귀여운 직원들. 그들의 따뜻함과 친절함은 매 방문을 즐거운 경험으로 만들어주며, 고객에게 깊은 인상을 남깁니다. 저희 객실은 넓고 깨끗하며 아름답게 꾸며져 있어, 긴 하루를 보낸 후 편안히 쉴 수 있는 아늑하고 쾌적한 분위기를 제공했습니다. 세심한 배려가 저희의 숙박을 더욱 특별하게 만들어주었어요.
heo
2025 年 5 月入住 1 晚
4/10 很差
Jayata
与家人出行
2025 年 5 月 21 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
ait was no where close to tye 4 / 5 star that expedia rated it. 2 star at the best. Run down, bad hard beds and pillows, broken curtains, leaky taps and showers. We continued our stay only because it was for a nights sleep. The hotel looked more like a store room.
Very deceptive pictures
Disappointed with expedia as well
Jayata
2025 年 5 月入住 1 晚
10/10 超赞
Andy
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location, very friendly personal. A great base for the exploration of Hanois Day and Night Life.
Andy
2025 年 5 月入住 4 晚
4/10 很差
Julie,Ottawa
团体旅客
2025 年 5 月 2 日
不满意:清洁度、员工和服务、服务设施
Still fighting to get a refund for our disaster experience. Staff has been unhelpful, keep stating no refund policy.
We checked in to a room with a broken handle/lock mechanism. After wasting 1 hour watching the technician try to fix it, we left for a walk. Upon return, the door was open and unlocked. You could open the door from inside the room, but not outside.
We couldn't leave for dinner because someone would have to be inside the room to open it. So we checked out and moved to another hotel, requesting a refund. But the reception kept stating the no refund policy, although we could not technically leave the room. Who goes on vacation to stay in the room?! It was not a safe environment (what if the lock no longer opens from inside...).
There was no manager on duty despite the hotel being full capacity and it being a super busy week with reunification and labour day holidays. I checked on Expedia if any upgrade room was available. 3 rooms were available on Expedia for booking, but in reality, we were told the hotel was fully booked. My mind was and is blown.
Horrible experience and simply wishing for basic customer service support.
Julie
2025 年 5 月入住 1 晚
10/10 超赞
Jean-Michel,Les Abymes
与配偶出行
2025 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nous tenons à souligner la disponibilité du staff qui ont répondu à toutes nos sollicitations et nous ont proposé des solutions efficaces à toutes nos demandes, apportant une touche de zenitude à notre séjour
Jean-Michel
2025 年 4 月入住 1 晚
10/10 超赞
Pansy
与家人出行, 商务旅客
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our Victor suite room Balcony was beautiful decoration with cool city view, very large and good bathtub, we loved this room so much. Hotel location and staffs was great. We booked our sapa and ha long bay trip was good promotion. We like this hotel.
Pansy
2025 年 3 月入住 1 晚
10/10 超赞
Quintin
与家人出行, 商务旅客
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel with new – clean room and brilliant staffs, excellent tour and good buffet breakfast. We’re highly recommend this hotel.
Quintin
2025 年 3 月入住 1 晚
10/10 超赞
Alfonso
与家人出行, 团体旅客
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel with excellent tour, great location, helpful and polite staffs. We like Victor gallery hotel so much.
Alfonso
2025 年 3 月入住 1 晚
10/10 超赞
Orpha
与家人及幼儿出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
우리는 빅터 갤러리 호텔 & 레스토랑을 좋아합니다. 이곳은 훌륭한 투어 서비스, 맛있는 레스토랑, 스파 등 모든 서비스를 갖추고 있어서 밖에 나갈 필요가 없습니다. 직원들은 전문적이고 매우 친절했습니다. 호텔 위치도 매우 마음에 들었습니다.
Orpha
2025 年 3 月入住 1 晚
10/10 超赞
Levi
与家人及幼儿出行, 与家人出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect trip in Hanoi city with Hanoi Victor Gallery hotel. Our room was nice – very clean and modern facilities. Hotel location is great too close to many famous place as Walking streets, shops, night market, lake.
Levi
2025 年 3 月入住 1 晚
8/10 还可以
Christopher
与配偶出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施
They were doing some renovations during our stay. They helped us put because we changed to this hotel but it was decent
Christopher
2025 年 4 月入住 4 晚
10/10 超赞
Rosan
与家人及幼儿出行, 与家人出行, 商务旅客
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel with elegance staffs, perfect location, large – clean – modern room, excellent tour service.
Rosan
2025 年 3 月入住 1 晚
10/10 超赞
Ricardo
与家人出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staffs, nice room, great location and very good tour service. One of best place for stay in Hanoi city.
Ricardo
2025 年 3 月入住 1 晚
10/10 超赞
Emma
与家人及幼儿出行, 商务旅客
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hanoi Victor gallery hotel & restaurant is one of Top 4 stars hotel with perfect location, exceptional service, new – nice – clean room and wonderful view, excellent tour service. We will recommend to our good friends.