There is not a single fault we could find about this hotel. Its location, cleanliness, comfortable rooms, excellent service, and most lmportantly the fantaslc staff are to be recommended to all Hanoi visitors. Kate and her colleague at the reception were very helpful everytime we approached them. Sun and the staff at breakfast were always cheerful and welcoming. Breakfast buffet was very good and people with different tastes can find something. Steve and Jaime were also very helpful in finding the best cruise options. Overall, the staff were extremely friendly, kind, and ready ro help. Heartfelt thanks to them all. This is a wonderful hotel to stay in Hanoi old quarter. One last point about the wifi quality; signal was very good throughout the hotel. In fact, my phone was able to connect to the internet a couple blocks away through the hotel wifi.