I can’t say enough great things about this hotel and the incredible team that works there. Our time in Hanoi was amazing, but staying here made the trip even more special. The staff went above and beyond in every possible way—so welcoming, thoughtful, and accommodating. Even the things we didn’t think to ask for, they already had covered.
Thank you to everyone—from the reception team to the lovely tour with Lucy, and the warm breakfast experience with Rose for giving us great advise on where to go locally and what to try. You all made us feel like part of your day, and for that, we’re truly grateful