哈尔滨提供礼宾服务的酒店 | 每晚可CNY592 起

“附件購物用餐方便，服務態度好”

“正常五星級酒店水準。 但我覺得酒店可以做得更好及裝修一下。”

“とても良い”

“位置是不錯的，前臺服務員禮貌一般，經理倒是不錯，有事會站出來看看啥事。但衛生人員的衛生意識非常低，就是有一天廁所塞了，剛好她在外面叫她幫我們通一下，水都差不多要倒灌出來，還不停按沖水，結果水當然整地都是，廁所也沒通成，她是用廁所刷通的，注意她是2隻手一齊放進那水裡面，沒手套，真的白眼。結果叫工程部拿通渠的來，一下就好了嘛，然後她收拾用上地上的地巾，這也沒事，但她先是擦地，再用來擦廁板，救命！地上的水剛從馬桶出來好不好？就算沒水也不應該用地布去擦吧！ 還有一天早上，我按了請勿打擾的，我正在房裡睡覺，聽到敲門聲還以為是敲隔壁呢，原來是我的門，進來看到我睡著也沒不好意思，還說以為我出去，然後再問我是不是等一下再來，啥根啥阿？有病嘛？沒看到在睡啊？ 清潔人員意識真的很低。”

“I arrived at this hotel at 2am, Saturday, Demember 19th. I had made a booking through Hotels.com. It was freezing cold outside, and I was very much looking forward to getting to my room. However, when I got to the front desk, the receptionist called the manager and then told me I couldn't stay. She was obviously embarassed about the whole situation, and apologised. When I asked to know why, she told me through a translation app, and I quote: "Oh, we welcome foreign friends, but it's a special……

“房內暖氣不足，另要了棉被與暖爐。退房時一直無法刷退訂金，只能請櫃檯人員另做處理。”

“清潔度尚可，服務品質良好，房間與衛浴設施有點老舊，電視沒辦法看模糊不清，枕頭很適宜睡起來很舒服，飯店位置甚佳。”

“地址方便 環境清潔 服務到位”