Upon arriving I was given the key to a room and once I got there which was 2 miles up the mountain. The keys didn't work. I went back down the mountain 2 miles and was given another key, so I went back up the mountain 2 miles and once inside there was a room full of other people's belongings. I exited the room immediately. Went back down the mountain 2 miles and was given the right key went back up the mountain 2 miles. We also left our pizza on the counter that night and by morning. black ants were everywhere. We had a wonderful time at the water park and the staff did do their best to fix all the issues we had
Ashlee
2025 年 3 月入住 2 晚
8/10 还可以
Antonio
2025 年 3 月 5 日
Antonio
2025 年 2 月入住 2 晚
8/10 还可以
Glynis
与家人出行
2025 年 1 月 24 日
满意:客房舒适度,清洁度
Villa at Massanutten
Everything worked well in the villa we stayed in. Some minor improvements would be coat hangers on the wall and door mats to clean snowy boots on. The pillows werent that comfortable, bring your own. Great space for a small family. Lots of deer hanging around, beautiful views.
Glynis
2025 年 1 月入住 2 晚
10/10 超赞
Christine
与家人出行
2025 年 1 月 5 日
满意:客房舒适度,清洁度
Comfortable and Generous
We were housed in a different property from the original booking. We enjoyed our stay at Innsbruck Summit Properties. You should advertise more of this condo property, its located on the hillside and view is amazing. My family and I will definitely come back here.
Christine
2024 年 12 月入住 2 晚
8/10 还可以
Tracy
与家人出行
2025 年 1 月 4 日
满意:清洁度
The property itself was fine. The tv would not work and it took 3 calls to maintenance. Once they got it on, it kept skipping and freezing every 10-15 seconds for the remainder of the visit. So trying to relax was immensely frustrating, especially with 3 kids wanting to chill and watch tv.
Tracy
2025 年 1 月入住 2 晚
6/10 一般
Michael
与家人出行
2024 年 12 月 30 日
满意:清洁度
Michael
2024 年 12 月入住 2 晚
8/10 还可以
Scott
与家人出行
2024 年 12 月 8 日
满意:客房舒适度,清洁度
Went to a resort during “off season” less stuff to do.
Scott
2024 年 12 月入住 3 晚
8/10 还可以
Elizabeth
2024 年 11 月 21 日
满意:住宿条件和设施,清洁度
The unit is in need of an update. The unit itself was difficult to find. Need better signage. If stairs is a problem this is not the unit for you
Elizabeth
2024 年 11 月入住 2 晚
6/10 一般
Melissa
与家人出行
2024 年 10 月 3 日
不满意:服务设施
I was very disappointed in the suite. Everything was so old and out dated. AC units were so loud as were the bathroom fans. The suite we got was not what was shown on Hitels. Com when I booked. TV’s are super small. Was not what I expected.
Melissa
2024 年 9 月入住 2 晚
2/10 糟糕
Ana
与家人及幼儿出行, 与家人出行
2024 年 9 月 16 日
不满意:清洁度、服务设施、住宿条件和设施
The condo we rented was in a delapidated building with creaky almost rotten floor boards in the entrance… multiple level building no ADA entrance. When we finally made it into the room we immediately noticed it was roach infested. Roaches everywhere!!!! It was a nightmare. We checked out soon after and all they said was sorry. They tried accommodating but you can pretty much assume that if one unit is infested so is the entire building!! Oh and not to mention they tried selling us a tour to buy time shares. Will never set foot in this place. Dont be fooled by the ratings.
Ana
2024 年 9 月入住 2 晚
10/10 超赞
Chris
2024 年 9 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Very nice and perfect getaway
Chris
2024 年 9 月入住 2 晚
8/10 还可以
Amanda
团体旅客
2024 年 9 月 8 日
满意:清洁度
不满意:服务设施
We arrive checked in and went back to the room to unload. Room had a funny smell and very outdated look like it was from the 80s. Very big and spacious. Came back to the room after dinner started unpacking then started to see baby German roaches and they was everywhere. I went to the front desk the staff and manager was very nice about it and moved us to another loaction no questions asked. The next place we got was very nice and updated. Very pleased with how they handled the situation.
Amanda
2024 年 9 月入住 2 晚
2/10 糟糕
Jerrod
与家人出行
2024 年 9 月 7 日
不满意:客房舒适度,清洁度
Mass-a-nutten but terrible!
My family and I drove 13 hours from Florida. We thought Massanutten would be a nice place for our family. We were traveling with 5 kids. Four of the kids are 9 and under. Hotels.com stated that the water park was included. When we arrived we were basically called liars by the manager, Tyler Texeire, and he claimed they have no control over what hotels.com advertises. He had zero customer service skills. He kept saying he would help us out but had no intention of helping in any way. When we reached our “villa”, we were assaulted with a smell like the rooms hadn’t been opened in years. We then found a broken lock, broken drawers, disgusting looking towels, and mold in the air vent. We immediately looked for new accommodations elsewhere and left. Do yourself a favor and DON’T stay here. Just gross and the management is rude. Even the waitress and a restaurant down the street said the place had gone downhill!
Jerrod
2024 年 8 月入住 3 晚
8/10 还可以
David
2024 年 9 月 7 日
People on the resort were outstanding!!!
It’s isolated, so bring everything you need (except one roll of toilet paper). Be prepared to drive 30 minutes to get everything else you need.
A couple little markets on the resort have some basics with “healthy markups.”
The condo I had was lacking - poor lighting throughout, peculiar long narrow bathroom (rooms for water heater and the such in entrance, light switch across the room (not at entrance) made night time tough, small shower with cheap shower head, plastic curtain), lousy TV.
David
2024 年 9 月入住 2 晚
10/10 超赞
ebony
与配偶出行
2024 年 8 月 11 日
满意:服务设施,清洁度
Great stay room different from what was expected
ebony
2024 年 7 月入住 3 晚
10/10 超赞
Mytashia,Charles City
与家人出行
2024 年 8 月 5 日
满意:清洁度、服务设施、住宿条件和设施
we absolutely loved it
Mytashia
2024 年 7 月入住 2 晚
8/10 还可以
michael
2024 年 7 月 25 日
满意:清洁度
michael
2024 年 7 月入住 2 晚
2/10 糟糕
Sayan
与家人及幼儿出行
2024 年 7 月 16 日
不满意:清洁度、服务设施、住宿条件和设施
Worst property. Had to leave a day before. Sent email to property for refund.
Sayan
2024 年 7 月入住 2 晚
10/10 超赞
JAMIE
2024 年 7 月 15 日
满意:住宿条件和设施,清洁度
Everything and the entire staff was awesome and friendly
JAMIE
2024 年 7 月入住 2 晚
10/10 超赞
Alea
2024 年 7 月 10 日
Alea
2024 年 7 月入住 2 晚
2/10 糟糕
Lakiya
2024 年 7 月 4 日
不满意:住宿条件和设施,服务设施
This was horrible… the check in process wasn’t too unpleasant except u had to go to multiple different counters just before you could leave all so they could sell you stuff which was annoying. They switched our room four times because they kept putting us in the nastiest rooms first to see if we would just settle with those rooms. One room the ceiling was leaking and had mold in it. Another condo there were cracks and holes in the tub. We finally begged them to put us in an updated room after they said they had nothing available that they were completely booked but when they put us in a more newly renovated room all the other condos around us were empty so of course that was a lie. We had three kids with us and it was almost midnight and I felt like that alone some empathy should have been shed on the situation. It honestly was not worth the trip me and my family took to go here there are better places to go if u want to experience the mountains 🏔️ and do some water activities.