I did not fulfill my stay at the accommodation. I drove from DBN as a single mum with 2 X 6 year olds. Arrived at 2:30pm. Room not available. 3:30 room was ready. The unit had an awful smell. No communication from staff. Toilet dirty. It was not livable. The Aircon did not work. Fridge and microwave was smelly. I booked another accommodation for the night in the area. I was declined a refund. I ask you to please consider a refund as I did not use the facilities or unit. The photos on website is not true.
真实旅客
2025 年 1 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2019 年 11 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a wonderful stay in lovely surroundings
真实旅客
2019 年 11 月入住 2 晚
10/10 超赞
Lizelda Goslin
2019 年 6 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful weekend!
The effort they made from the first contact was outstanding. The cottage was beautiful, with a beautiful garden. The location was also a winner, close to everything to do in Hartbeespoort Dam.