2/10 糟糕
Kaitlyn
2025 年 7 月 29 日
满意：住宿条件和设施
不满意：服务设施，员工和服务
SERVICE DOG HANDLERS BEWARE! I am a dog trainer and travel with a task trained service dog. Despite giving the hotel the courtesy of a heads up weeks prior, they refused to allow me to stay without presenting phony paperwork and their vest. Any legitimate handler knows that per the ADA, there is no certificate or registration required of a service dog and they don’t have to wear special gear. I spent over an hour talking with Expedia who was also talking to the manager and they expected me to find somewhere else to stay at 10pm on a Friday. The staff refused to be educated despite being pointed towards the ADA info page on service animals. I did end up showing them my dog’s gear just to get inside (I was only staying for one night and just needed somewhere to sleep!) and reported them to the ADA after. Ironically I saw another guest with an ill behaved small dog the next morning. The price was good but my room smelled, bathroom was dirty and wifi was weak.
Kaitlyn
2025 年 7 月入住 2 晚