6/10 一般
Claire
与家人出行
2025 年 5 月 21 日
满意：服务设施，员工和服务
I really wanted to throughly enjoy our stay hence why we ended up booking 2 nights instead of 1 however so many small issues that coild so easilh be resolved to make this hotel perfect.
Room 8 the side of the toilet was dirty, the shower seal had black mould. The curtains once closed where covered jn cobwebs, my husband dropped his cap side of bed and picked it up covered jn dust. Needed binoculars to see the tv from the bed, The complimentry cider was 2 months out of date. The landing stair carpet was dirty.
Room5 the shower head was cracked, there was no non slip mat for bath or handles to ease getting in and out. The curtains needed to be blackout or just a blind. The lamp was broken, the sheet didnt fit the bed. The external windows on both rooms were dirty and covered jn cobwebs not fresh ones either.
Both evenings we had notes through the door with regards to the evening meals chef being late, meals not available. Breakfast menu just needs updating has it doesnt list what you get on full english correctly. The external of the buildinv needs some tlc.
Such a shame we encountered these issues has it is a lovely buildinv and with some tweeks it could be fabulous. Its lacking attention to detail.
Claire
2025 年 5 月入住 1 晚